Prudential Hosts Agents at Kickoff Session in Siavonga

The Agency Kick Off session launched in true Prudential Life Assurance Zambia (PLAZ) fashion with a boisterous welcome from the Chief Agency Officer, Blessed Chisenga Mwansa , and a healthy “Good morning Prudential!” The 2023 strategic kickoff session was held in one of Zambia’s most Scenic towns, Siavonga from the 5th?to the 7th?of January 2023, away from the hustle and bustle of the office, what better way to get focus and get the creativity flowing.

The event was graced by the PLAZ Senior Management Team including Managing Director Kachiza Kwenda , to show support and offer strategic insight on how other business can feed into and give the best service support possible to ensure companywide targets and goals are reached, whilst keeping the team motivated and engaged. Sales leaders, consultants, supervisors, team leaders and managers also attended the session and tabled their new sales blueprints, collective views, feedback and suggested courageous strategies on how to they plan tackle the $218,000,000 target this year.

This year’s theme “We do right” governed most discussions, doing everything right from proposal level all the way up to inception, customer experience included. The spirited Kick off presentations saw Strategy highlighting the importance of having a company/ team strategy that is cohesive and dynamic, Risk and Compliance emphasized how to achieve high persistency and what to avoid, as well as how to qualify for MDRT. Key insights on Performance management for business leaders were discussed and a thorough run through on how to provide the best Customer service to our clients from hello to the first premium and beyond.

Throughout the 2-day session, a plethora of practical and essential skills and tools were shared; how consultants can use them run a profitable business and manage personal finances, options on new software applications that have been created to boost business activities and are made to enhance users and client experience. The session made apparent the operations initiatives for 2023 and the various marketing initiatives in place to support agency.

As prudential is a strong believer in Work Life balance, the occasion doubled up as a great team building opportunity, with various recreational activities, such as swimming, board games, soccer and volleyball, to unwind, connect and create team spirit.

All in all the key takeaways embodied creating seamless flow throughout the business by living by the theme We Do Right. As well as providing all the necessary support to the agents as they are the driving force of Prudential business. It is no longer the consultants job to sell, but rather every employee must be actively involved and get their hands dirty. No more leading from behind, but rather, leading together, step by step.