Provisioning Infrastructure and Telecom in the Airline Industry: A Case Study with a Leading Brazilian Airline

In today's fast-paced world, reliable infrastructure and telecom are critical for any business, especially for those in the airline industry. In this article, we share a case study of our collaboration with a leading Brazilian airline, showcasing how Atento played a key role in providing infrastructure and telecom services in a critical moment, specifically during the COVID-19 pandemic.

The Client

Our client is the third-largest airline in Brazil, founded in 2008. The company operates a fleet of 134 aircraft, more than 10,000 crew members, and provides 864 daily flights to 104 destinations. Despite their impressive operations, the onset of the COVID-19 pandemic posed a significant challenge to their business.

Challenges and Objectives

The primary challenge was to continue providing seamless services during the COVID-19 pandemic while adhering to health protocols. The objective was to offer service continuity models in a Work at Home Agent (WAHA) setting, apply safety protocols, and renew the contract for another 36 months.

The Atento Solution

Atento supported the client by providing infrastructure and telecom services across two different locations, totaling more than 300 workstations fully adapted to the health protocols established during the pandemic phase. This provision included 100% of the telecom services required by the client.

Results

Atento's strategic support has strengthened the partnership of over 10 years in a critical moment for the client's business. Despite the challenges of the COVID-19 pandemic, the service continuity was maintained, and the contract was successfully renewed for another 36 months.

Conclusion

Atento's commitment to providing reliable infrastructure and telecom services in challenging times is evident in our collaboration with the client. By focusing on service continuity and health protocols, we were able to support the client's operations during the pandemic.

If you're facing similar challenges in your business and want to learn how Atento can help you with reliable infrastructure and telecom services, schedule a free call with us. We're here to help you navigate the complexities of the airline industry while ensuring exceptional service continuity.

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