Providing clients with a holistic market and business view
Thomas Fydrich, a CGI banking leader currently conducting CGI Voice of Our Clients (VOC) interviews, shares the value the VOC program brings to his clients, namely a big picture view of their market and business, insights on digital leaders within their industry, and helpful analysis on ecosystem expansion.
Clients I have interviewed appreciate the complete view of their market that our VOC analysis provides. Our VOC coverage is global and cross-industry. Further, it covers multiple aspects relevant for an organization - from trends, to priorities, to challenges, and more.
One bank executive, in particular, said that the VOC gives him a feel for how his customers are changing and what his bank needs to do in response. He added that no other IT and business consulting company offers this kind of comprehensive insight. Our VOC analysis is holistic and provides a big picture view of each client’s market and business from multiple perspectives.
CGI Voice of Our Clients gives clients a holistic view of their market and business.
Analyzing the progress of digital leaders
Further, clients value the VOC’s insight on digital leaders in their industry and use that information to assess their own digital journeys. Some clients provide constructive feedback on how we should expand our conclusions of digital leaders as well. One executive, for example, shared his view that we should put more emphasis on culture and change management, which is useful feedback to guide our future analysis and client recommendations.
领英推荐
Better understanding the use of partners
Another benefit of the VOC noted by clients is its analysis around potential partners and expansion of their ecosystems. Banks are increasingly partnering with fintechs and other new players in the banking value chain to stay competitive. One executive mentioned that the VOC provides interesting insight on the use of partners and a greater understanding of industry or regional ecosystems.
Learn more about how the program can help you gain insights you can act on
Annually, CGI leaders meet with business and IT executives to gather their perspectives on the trends affecting their enterprises. These industry insights - including the attributes of digital leaders - lead to actions to best satisfy the needs of your customers and citizens.
Voice of Our Clients gathers our clients’ perspectives on the trends affecting their enterprises. Learn more on our website.
CGI Voice of Our Clients provides actionable insights for industry best practices.
More insights from leaders around the world
Several CGI leaders and experts around the world share the value the VOC program brings to their clients in this article series: