Protecting against financial abuse in a pandemic

Instances of domestic and family violence often increase in times of disaster. The coronavirus pandemic is proving to be no exception globally, with financial abuse – where someone uses money to control their partner - also likely to increase. 

While staying connected is more important than ever, there’s a risk that abusers may monitor computers, mobile devices or online accounts increasing the risk of financial abuse. Ways to protect yourself against financial abuse include:

• Using a safer computer or device
• Changing passwords and usernames
• Checking smartphone settings to ensure that other devices aren’t connected to the phone
• Get a new phone if you suspect yours is being monitored
• Get a post office box so you don’t have to give out your physical address, and seek mail redirection.

We’ve drawn on experts to develop a guide for our customers and our people – with helpful information about recognising financial abuse, pathways to support and useful suggestions about staying safe and staying connected.

If you or someone you know is experiencing domestic or financial abuse, contact 1800RESPECT on 1800 737 732. If you’re a CommBank customer, you can speak to our specialist Community Wellbeing team about your financial needs by submitting a confidential call request.