PROS & CONS - WHY YOU NEED IT?

Since the pandemic began in early 2020, Remote Hands Services and 3rd party technical support services have been put to the test. Having a reliable Remote Hands partner that businesses can trust and depend on to fulfill projects and associated remote support has been essential for businesses with overseas IT and Telecoms, in order to continue with operations or expand services.

In order to understand how to choose the right partner, in this part of the Everything About Remote Hands Series, we shall be discussing the various Pros & Cons of Remote Hands and 3rd party support services which will help you make a better decision in choosing what's best for your organization.

So what are the Pros and Cons of using remotes hands and 3rd party support services?

For Remote Hands support anywhere in Asia?click here?to find out more.

PROS:

Fast Time to Market:

How to deliver projects and respond to support requests swiftly overseas?

There is no need to set up a team overseas or having to understand complex Human Resources and legal policies in foreign countries. This is a minefield and it can be costly and takes time. Instead, there is a ready-to-go option of an outsourced?Remote Hands?team already set up in the country of choice to respond to the service needs.

Flexibility - Pay Per Use:

How to optimize the project cost and keeping it low?

Remote Hands?services can be a pay-as-you-need service, which means clients get charged only when they use the service. This provides savings as they do not need to maintain a team of support staff onsite, who aren't 100% utilized. Clients can submit a service request?ticket through the service portal, e-mails, and over the phone.

Faster Response to Request:

How to reduce the downtime?

Data Center's teams of expert Remote Hands technicians are available 24 x 7. They are ready to provide support and take action whenever service requests are made. Upon receiving the service requests, the Remote Hands team will perform the task and resolve the issue in the fastest manner, thus reducing any possible downtime.

Increased Focus on Core Business:

How to optimize your resources effectively?

IT specialist skillset can be very costly for the business but it's a necessity to support the technology of the business operation systems. The best use of time for these specialists can be optimized when the focus is spent on high-level and strategic tasks such as tuning, optimizing the technology system, and creating innovation for the business.?Remote Hands?services compliment the business IT team by providing Level 1 and sometimes level 2 support such as routine, break-fix, and on-demand add, change and move needs.

Round the Clock Availability:

How to get the support you need during emergency times?

Incidents can happen at the most unexpected times. One cannot predict, for example, when a hard disk will fail and needed to be swapped out, a cable replaced, or even a server reboot. So, a quality?remote hands?service that provides 24 x 7 x 365 service will be useful during these times, providing the insurance for the business in the case of an incident happening especially during off office hours with the ability to respond quickly and resolve any onsite issues.

Preventive Maintenance:

How to ensure that routine and consistent maintenance are being carried out?

Daily and routine preventative maintenance activities can be performed by the?Remote Hands team?automatically. There is no need for dedicated in-house staff assigned to perform these routine tasks. Ensuring that the systems are backed up and checked on for operational status.

Service Experience:

How do you get seamless and consistent support each time and every time?

Strict Standard Operating Procedures (SOPs) are established and followed by the Remote Hands team and this allows the clients to experience a uniform service level each time a request is being logged. No surprises.

CONS:

Multiple Vendor for Different Countries:

Do you have the time to manage different vendors in different countries?

It is very unlikely that you will find a company that will provide you with truly global coverage even though some may say they do. There is a lot of smoke and mirrors in the industry of businesses who say they have a global team but in reality, have a network of partners - On its own this is not a bad thing as long as there is transparency.?Remote Hands?services can be provided through a network of reliable and well-established partners. The continuous effort of communicating, working, training, and process reviews with the partners is required. At the end of the day are you prepared and willing to manage this tedious process?

Quality Control:

How do you maintain the service quality and standards?

Different company may have their own standards and definitions of quality. It can be difficult to achieve a high level of quality control when a job is being outsourced. That is why diligence is needed when choosing to engage a?Remote Hands service provider, it is important that they have a consistent track record and proven speed of response time

Language Barrier:

How to overcome language barriers when working in different countries?

The reality is that when engaging services in different countries there will be challenges with language. For example, often management levels staff are able to converse in English at a useful level. However, resources at the technical level - the resources that are needed to deliver the job and communicate on a day-to-day basis - are predominantly comfortable to converse only in their local language or even dialects. This makes it challenging to manage remote works in other countries. Choosing a?Remote Hands?provider that can manage the cross-cultural and language barrier becomes paramount for the success of the project. This can be one of the biggest frustration when delivering a project.

Service Limitations:

How to find a multi-discipline and flexible Remote Hands partner that can help you?

Depending on the?Remote Hands partners, some may not be able to support all of a customer's products and equipment, even when clear instructions are provided by the clients for level 1 or 2 scopes of work. This results in having to engage or coordinate with more than one provider for a single project.

Remote Hands Service can provide a huge advantage for your organisation when engaged appropriately.

So, here are some of the Pros and Cons of using?Remote Hands Services?and I hope this may help you to make an informed decision.

That comes to the end of Part 6 of the?Remote Hands?Series. Stay tuned for Part 7.

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If you are looking for what is?Remote Hands?and how it can benefit your organization, you can click to read?Part 1 of the Remote Hand Series.?

Even better?click here?and we will connect with you and solve all your queries regarding Remote Hands personally.

Our Remote Hands team covers countries across the?Asia Pacific.?Let us show you how we can assist you with all your remote projects while you focus on your core business.

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Till then, Stay Safe.