The promotion emotion

By CJBS Professor Dr Jochen Menges

Women and men?feel?different at work, as moving up the ranks alleviates negative feelings such as frustration less for women than for men, says a sweeping new study on gender differences in emotion at work.?

The study finds that rank is associated with greater emotional benefits for men than for women, and that women reported greater negative feelings than men across all ranks.?

“Because emotions are important for leadership, this puts women at a disadvantage akin to running with leaded shoes,” says the study based on nearly 15,000 workers in the US.?

The?study published in?Sex Roles: A Journal of Research?ties the different ways women and men experience emotions at work to underrepresentation at every level of workplace leadership.??

Little previous research on gender and workplace emotions?

The study notes that, while the glass ceiling for women has been extensively documented, there has been “surprisingly little research” on gender differences in emotions at work. Understanding this is particularly important as emotions influence job performance, decision-making, creativity, absence, conflict resolution and leadership effectiveness.?

The practical implications of the study are that organisations must provide women support as they advance, including formal mentoring relationships and networking groups that can provide opportunities to deal with emotions effectively while supporting women as they rise within organisational ranks.

“It would be hard for anyone to break through a glass ceiling when they feel overwhelmed, stressed, less respected and less confident,” says study co-author Jochen Menges, who teaches at both the University of Zurich and Cambridge Judge Business School (CJBS).?

“This emotional burden may not only hamper promotion opportunities for women, but also prevent them from contributing to an organisation to the best of their ability. More needs to be done to level the playing field when it comes to emotional burdens at work,” says Jochen, whose research often focuses on leadership, motivation and other workplace issues.?

Women feel more ‘overwhelmed, stressed, frustrated’ at work?

The study finds gender does make a difference for the emotions that employees experience at work. “Women (compared to men) reported feeling more overwhelmed, stressed, frustrated, tense, and discouraged, and less respected and confident,” the research reveals.?

“Women reported greater negative feelings than men across all ranks. Although these feelings decreased for both men and women as they moved up in rank, the extent to which rank diminished negative feelings differed between the sexes. For instance, moving up rank did alleviate frustration and discouragement in both men and women, but it did so?more?for men than for women.”?

The study says that because women experience more negative and fewer positive feelings in climbing the organisational ladder, this puts women at a disadvantage in attaining leadership roles.?

At the lowest levels of employment, women reported feeling significantly more respected than men, yet this reverses as people climb within an organisation, resulting in men feeling significantly more respected than women at higher levels.??

The research used data from 14,618 adult US workers (50.7% male, 49.3% female) reflecting a diversity of race, ethnicity and industries, to test the following factors:?

• Differences in the emotions that men and women experience at work.
• If gender interacts with rank to predict emotions.?
• Whether the association between gender and emotions is mediated by emotional labour demands.?
• If this relationship differs as a function of the proportion of women in an industry or organisational rank.?

Feelings ranging from ‘inspired’ to ‘stressed’?

Emotions were assessed using two different methods. Participants used a sliding scale to indicate how often they had experienced 23 feelings at work in the previous three months. The items included ten positive emotions such as “interested”, “proud” and “inspired”, and 13 negative responses including “bored”, “stressed”, and “envious”. They were also asked to report their typical feelings about work in open-ended responses about how their job had made them feel over the past six months.?

In addition, to assess positional power, participants were asked to place themselves on a ladder with ten steps representing where people stand in their organisation.??

Inhibiting negative emotion is not the answer?

The study concludes that simply smothering emotion in the workplace isn’t the answer, “inhibiting negative emotions for a prolonged time increases burnout, and negatively impacts performance and personal well-being”.

It recognises there are areas of future research which include how gender interacts with other categories of identity, such as race and ethnicity, social class, and sexuality, “women of colour face stronger glass ceiling effects than white women and have to simultaneously navigate bias and discrimination based on their gender and race”.

The authors also suggest further investigation to establish whether women’s negative experiences can impose an emotional glass ceiling because obstacles such as unequal treatment at work causes emotions such as feeling disrespected, which in turn can become an additional barrier to advancement.?

The study – entitled “Gender and emotions at work: organisational rank has greater emotional benefits for men than women” – is co-authored by Christa L. Taylor of the Yale Center for Emotional Intelligence and Catholic University of Louvain; Zorana Ivcevic of the Yale Center for Emotional Intelligence; Julia Moeller of the Department of Educational Psychology at the University of Leipzig; Jochen I. Menges of the Department of Business Administration at the University of Zurich and Cambridge Judge Business School; Roni ReiterPalmon of the Department of Psychology at the University of Nebraska; and Marc A. Brackett of the Yale Center for Emotional Intelligence.