Promoting Long, Healthy Lives Through Digital Transformation with Jean Olive, John Hancock

In this episode of the Life Accelerated?Podcast, we are joined by Jean Olive , Chief Information Officer at John Hancock . Jean shares insights into the importance of data governance, the critical role of AI in underwriting and the shift from resolving infrastructure challenges to embracing a comprehensive digital strategy for real transformation.?

About John Hancock?

John Hancock is a financial services company headquartered in Boston, Massachusetts. Founded in 1862, it provides a wide range of products and services, including life insurance, long-term care insurance, mutual funds, retirement plans, and investment management. John Hancock is dedicated to helping individuals and institutions achieve their financial goals and manage risk.?

3 Key Pillars of this Episode??????

1. The Role of AI in Revolutionizing Underwriting?

AI is revolutionizing various operations at John Hancock, especially in underwriting. By leveraging advanced machine learning, the company accelerates and refines risk assessments. Their technology processes vast amounts of data and automates decisions that once took significant time, significantly streamlining the underwriting process and improving both efficiency and accuracy.????????????????????

Listen to the full podcast episode to find out how John Hancock is streamlining processes and making faster, more data-driven decisions through AI.?

2. Strong Data Governance and the Role of a Data Lake?

A key driver of this transformation is robust data governance, as Jean Olive highlights. At the core of John Hancock's strategy is the implementation of a data lake—a centralized repository for both structured and unstructured data. This enables seamless access to reliable data, which is essential for powering AI-driven innovations and ensuring compliance with industry regulations.?

Strong governance ensures data integrity, security, and accessibility, allowing companies to effectively leverage AI while maintaining high standards.??

3. Fostering a Culture of Learning and Innovation?

Innovation extends beyond technology to include fostering a forward-thinking culture. Jean Olive highlights the importance of cultivating a mindset of continuous learning and adaptability, especially within a multi-generational workforce. Encouraging employees to acquire new skills, embrace evolving technologies, and share knowledge helps attract and retain top talent.?

John Hancock’s “Build, Borrow, Buy” strategy drives this culture of innovation. The company focuses on building internal capabilities, borrowing expertise through strategic partnerships, and buying talent to enhance its workforce. By investing in horizontal opportunities and individualized learning plans, John Hancock supports personal growth and a culture of continuous improvement.?

Conclusion?

This episode delves into three transformative pillars driving change at John Hancock: AI in underwriting, strong data governance with a data lake, and fostering a culture of continuous learning and innovation. For an in-depth look at how John Hancock is leveraging these strategies to lead in the insurance industry, listen to the full podcast episode.?

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