Project Spotlight

CIOPulse is a feedback system for CIOs and IT Service Delivery Managers, designed to promote a customer-centric IT culture. It collects feedback through various channels and provides real-time insights to drive continuous service improvement.

Issue Faced:

Monthly Customer Satisfaction Reports, scheduled to be automatically generated and sent at the start of each month, failed to deliver.

Root Cause:

The issue was traced to a cron script managing the Azure capacity required to generate and send the reports.

Solution:

it was found that a cron script managing Azure capacity had failed. The script was fixed, restoring the automatic generation and delivery of reports, ensuring clients received their essential service insights as expected.