Profitable behaviour

Regardless of your role, you're responsible and empowered to positively impact net profit. Every team member in some way, shape, and form contributes towards this important business metric. How we interact with each other has a significant impact on our ability to efficiently and effectively execute and our chosen behaviours have a direct correlation to the resulting net profit or loss.

The way we interact with each other has a significant impact on the results we deliver

Whether you're a team leader or a team player, how you make people feel matters. Your behaviour can motivate and inspire a teammate and you can also act in a way that causes demotivation and distraction. What you say matters a lot, how you say it often matters more, and how you make someone feel based on what and how you communicate matters most! After mentioning feelings in the workplace, there is often a lot of eye rolling and misinterpretation. "We can't afford to be soft and nice... this touchy feely stuff is nonsense... and if you can't handle the heat, get out of the kitchen!" Yet when the feelings of drive, hunger, inspiration, and motivation are articulated, the competitive juices start flowing and interest in people's feelings is peaked.

How people feel impacts their performance

Increasing our awareness of how we make people feel is an important responsibility for every member on the team. Feeling safe reduces anxiety and feeling valued increases confidence. Feeling the right level of fear increases our sense of urgency and feeling the right amount of pressure increases our level of focus, determination, and output. Each one of us is capable of generating a feeling in our co-workers. Being aware of this power and how to wield it is worth spending time to understand and harness.

Know the feeling you want to generate and choose it intentionally

Before you choose, you need the other side of the coin. The feeling you generate will create a corresponding action. You might want someone to feel a sense of urgency and your chosen behaviour successfully kickstarts them into finding the grit to dig deeper and engage in a higher level of effort. This same desired feeling, based on choosing a different way of generating it, might result in someone panicking and stalling like a deer in the headlights. Too much urgency can cause someone to crumble and move into self protection mode by spending time complaining about you and the unhealthy conditions. Understanding the action (reaction) you want people to take is necessary before generating the feeling you want them to feel. Every single person in your company is different and knowing how they react based on how they feel is extremely important.

Teammates take action based on how you make them feel

Too sensitive? Unnecessary? Too much additional time, work, and effort to incorporate into your full schedule? Maybe. Maybe not. It depends on your ability to generate feelings to trigger the corresponding actions your teammates will take as they contribute towards the company vision, mission, and goals.

Be intentional about your behaviour and aware of your impact

It takes self awareness, self discipline, and often self restraint to choose to behave and interact in ways that will help produce the results you are collectively striving for. Your choice of behaviour cannot be confined to select times and certain people. Consider your impact and the way you interact to be inclusive of every moment and of every personal and professional relationship.

Feelings + Actions = Net Profit (or Loss)

If we're mean to someone, we mean to be. If we behave in a way that negatively impacts the performance of a teammate, we are intentionally choosing to do so. If we are reactive and treat each other disrespectfully, we create unnecessary friction that comes at a cost to everyone involved. From this article forward, let's take extreme ownership for our contribution to net profit by being fully responsible for the impact our behaviour has on each other. Regardless of the circumstances we find ourselves in, we can always choose to show up in a way that generates feelings and corresponding actions in others that will add value to our shared bottom line.

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