Professionalism In Customer Service

Welcome to another edition of 'Customer Service & In-Between', the first this quarter.?

Been a bit I know.

Today we will be talking about one of the building blocks of Customer Service and will be using a relatable analogy.?

Every house is built on a foundation.Without?a solid foundation any kind of structure is doomed to come crashing down sooner than later.

I can safely say a lot of us have heard enough stories of collapsed buildings all over the world to last us a lifetime.?

There is a reason Architects draw plans,models or prototypes of buildings/edifices they want to erect.It's to make sure the structure can stand the test of time,come rain or shine.

Likewise in Customer Service,there are also foundations/ building blocks called, 'QUALITIES OF CUSTOMER SERVICE'.

There are three of them,called the 3Ps?namely; professionalism, patience and people -first attitude.

We will take them one after the other in subsequent editions.

We start with PROFESSIONALISM.

Professionalism is tied to 'first impressions'(and we know what they say about this ).It entails displaying certain attitudes like courtesy, respect, having a helpful attitude when interacting with customers,actively listening to customer concerns when they are brought forward and addressing them accordingly among others.

Being professional while serving customers ensures that your customers are satisfied and will thereafter continue to patronize your brand ,which leads to loyalty, referrals ,increased revenue and even a competitive edge.

Some of the ways you can practice professionalism as a customer facing representative to external customers or back office?employee serving internal customers like?colleagues, superiors ,suppliers etc include ;

• Demonstrating a helpful and positive attitude.
• Be a s polite and courteous as possible?
• Always appear in appropriate work attire
• ?Resolve issues promptly
• Be open and transparent when issues occur
• ?Show you are trust worthy
• Be proactive
• Be big on time management?
• Be knowledgeable about your product/services etc

As a brand and as an individual,being professional shows the customer you are on top of your game and set the tone for renewed patronage which culminates into Customer Lifetime Value (CLV).

If you got useful insights from reading these tips,kindly share and follow my page.

Till I come your way with another interesting edition,?

Here's wishing you all the best.?

Yours Sincerely?

Kemmy

#professionalism

#customerservice

#buildingblocks

#retentionstrategies

#skills

*Do you need a Customer Service Professional and certified trainer to help take your service team's performance from good to great? Do send a DM

*Click the link https://www.dhirubhai.net/events/everyoneisnotyourcustomer7087509308413796352, to attend my audio event , "Everyone is NOT your customer" coming up this Friday? Please do and you will be glad you did?.