Product Updates Newsletter

This is our first LinkedIn Newsletter and we are more than excited to share with you our Product Updates ! ??

The team is delighted to be rolling out some key updates to our contact center platform this month.?

Read on for a rundown of the latest Voiso releases:????

Introducing Rule-Based Chatbot

Available now in Voiso ’s Flow Builder tool

We're thrilled to unveil our latest innovation: Rule-Based Chatbot. This feature empowers you to automate interactions on digital channels (WhatsApp, Telegram, Web Chat and more), providing seamless self-service and personalized experiences for your customers.

Available for use in Voiso ’s Flow Builder tool, you can freely build your chatbot interactions using our new Message node, allowing you to create dynamic chatbots that handle FAQs, offer support, and route queries efficiently.

How does it work?

1. Add a Message Node: Simply drag and drop the new Message node into your digital channel flow within Flow Builder.??
2. Define Rules: Configure the flow to respond to specific customer queries or keywords using nodes like Conditions or HTTP Request.
3. Set Actions: Determine the chatbot's response, whether it's providing information, routing to an agent, or offering self-service options.

?It's the perfect solution for businesses looking to:???

• Reduce agent workload and boost efficiency
• Enhance customer satisfaction with instant support and self-service options
• Deliver personalized experiences and improve routing effectiveness

This release marks our first foray into the world of chatbots, with plans for future enhancements like interactive elements and AI capabilities already in the works.??

??Ready to transform your customer interactions?

??Learn how to build your chatbot using the Message node in Flow Builder on our documentation page.

Collect Digits in Flow Builder:

Capture key data and personalize journeys

We're excited to announce another powerful new addition to our Flow Builder: the Collect Digits node. This feature allows you to gather valuable customer data directly within your call flows, such as account numbers, order numbers, or even passcodes, opening up a world of possibilities for personalized service and automation.

How does it work?

The Collect Digits node prompts callers to enter information using their keypad. This input is then stored in a variable that can be used to trigger various actions within your call flow. Using the Collect Digits node, you can:

• Empower self-service: Let callers access account balances or order statuses automatically by entering their ID.
• Enhance authentication: Verify caller identity by having them enter a one-time password sent via SMS.
• Improve routing: Identify VIP callers based on their account number and route them to specialized agents.

Learn More:

??Ready to explore the full potential of the "Collect Digits" node??

??Visit our documentation page.

Coming Soon: Keyword Groups Reporting

Capture key data and personalize journeys

Get ready for Keyword Groups Reporting, a powerful new feature coming next month! This enhancement will enhance how you monitor conversations and extract valuable insights for improved compliance, issue identification, and agent training.

Keyword Groups Reporting enables you to generate detailed reports based on specific keyword groups within a defined date range. Uncover valuable insights into keyword frequency and usage patterns in conversations, enabling more effective:

• Compliance monitoring: Ensure adherence to regulations and identify potential risks.
• Issue identification: Quickly pinpoint recurring problems and areas for improvement.
• Agent training: Tailor training programs based on identified knowledge gaps.

??Start using Keyword Groups Reporting from December 5th!

Stay tuned for the upcoming release, where you'll be able to experience the power of Keyword Groups Reporting firsthand.

Log in to your Voiso account and navigate to Reporting > Historical Reports, where you’ll be able to create a Keyword Groups report and unlock deeper insights into your customer conversations!

That’s a wrap for this month’s updates! ??

At Voiso , we’re committed to helping you deliver seamless, efficient, and personalized customer experiences. From chatbots to data collection and advanced reporting, we’re constantly innovating to empower your contact center operations.

?? Have questions or feedback? Drop us a comment or reach out—we’d love to hear from you!

?? Thank you for choosing Voiso to power your customer connections.

?? Log in now to explore these features or visit our documentation page for step-by-step guides.