[Product Update] Intent Detection and Extraction AI Models

Peter landed on a bank's website, and he had many questions about the loan he wants to avail. Thankfully bank's AI Agent answered his questions, and now he wants to apply for a loan.

He says, "Sounds great, I want to start my loan application".

Since the AI Agent was not configured to take action and initiate the loan application, it can only respond with either criteria for applying for a loan or can redirect to a link where Peter can apply for a loan.

Is it possible for AI to initiate an action? Can it go beyond question-answering?

Yes, that's why we built Intent Detection .

Intent Detection helps trigger pre-configured workflows, such as applying for a loan, opening a bank, applying for insurance, claiming insurance, etc.

What if Peter types, "Tars, I gotta get my loan application rollin'. Can ya help?"

Yes, our AI can identify the intent and can be trained to get better based on your context. Now the AI responds, "Sure, give me more details about yourself, name, SSN, credit score, where you work and how much you want to borrow?"

Peter responds, "I'm Peter Doe from over at ABC Corp, lookin' to grab $25,000; credit's sittin' pretty at 720. Oh, and my SSN? It's 123-45-6789."

This is where other AI would go nuts, but here's where our Extraction Model helps transform this into structured data, like the following.

This can be sent to the Bank APIs for verification, and based on the response, further workflows can be triggered to help Peter avail of the loan.

If you want to learn more about what our AI can do for you, schedule a free automation consultation with us .

As we're advancing to stages of AI that extend well beyond mere question answering, there are chatbots still struggling to master the basics.

That's All For This Week.

Happy automating ??

Ish from Tars