Product Review for Salesforce CRM
What do you like best?
(1) Ease of implementation for my customer requirements in the role of Systems Integration Partner
(2) Ease of use in the role of User
What do you dislike?
I can't remember
What business problems are you solving? What benefits have you realized?
(1) In the Systems Integration partner role, I was solving the problem of inefficiencies of not having an integrated customer relationship management for a major agency that was having multiple partners with partner-specific CRM processes & systems. I realized significant improvement in the Business-IT collaboration & partnership and in saving IT operational costs for the Agency.
(2) In the User role, I used for managing my customer contacts & relationships. I realized time savings as the earlier legacy CRM system was taking too much time.
For which purposes do you use the product?
I used it for efficiently managing customer relationships
What is your primary role when using this product?
Systems Integration Partner
What is your relationship with this vendor?
Neutral
At which company did you most recently use this product?
Can't say due to the risk of violating confidentiality agreements
Are you a current user of Salesforce CRM?
Not a current user