Product Review for Salesforce CRM

What do you like best? The ability to customize to our business processes including Sales, Operations, Marketing and Customer Service

What do you dislike? No current dislikes on the platform

What business problems are you solving? What benefits have you realized? Sales Automation, Customer Case and Resolution, Business reporting across sales, service and contracts. We have eliminated the needs to have multiple point solutions in our lead to customer life-cycle.

For which purposes do you use the product? Sales Management, Customer Service, Contracts, Reporting and engagement management.

What is your primary role when using this product? Executive Management

What is your relationship with this vendor? Customer of 18 years and ISV and Consulting Partner 5 years.

At which company did you most recently use this product? OMI

Are you a current user of Salesforce CRM? Yes