Process Training: A Victim Of Its Own Process

Process Training carved out the evolution of the training industry. It created jobs for aspiring trainers who wished to fulfill their dream of having a career in Learning and Development. The concept of process training was based on the philosophy that it will serve as a department which will facilitate learning of highly complicated business processes for employees. It evolved as carefully drafted process in the beginning and became so rigid with time that it failed to accommodate the original concept of flexibility to a highly dynamic business environment.

It began with rigorous process mapping and content creation. The carefully drafted content was then approved by the process stakeholders and was cascaded to the training team and eventually to the process users. It worked beautifully in the beginning as the employees became more and more aware the organizational systems and processes. But as the time went by the organizations evolved but the training process did not, and so it became redundant and business stakeholders began to question its viability. So the training department was subjected to a rigorous process of audit and scrutiny and adherence to the training process became the key to survival. So the training content did not have any room for adaptation in the classroom, the obedience to carefully laid out agenda was the key priority. Process Training was now a slave to its own process.

In the meantime the business was evolving and so were the processes and the content was gradually becoming redundant. Employees were slowly beginning to realize whatever information is being cascaded in the training was not even relevant on the ground. And by the time we had realize our mistake the function of process training had become a victim of its own process

Gurdeep Singh

www.gurdeepsinghlearnings.com