Process Orchestration Needs To Be on Your Radar — Here’s Why

For years, organizations have faced too much work, too little time and too few resources — all while serving demanding customers. Some still deal with legacy systems while others lack communication that holds work up.??

However, it’s been great to see many organizations automate work wherever they can to make it faster, more efficient and more effective. But despite these efforts, some still struggle to achieve optimal or desired outcomes. Replacing old ways of working to achieve digital transformation can be costly if not done with the right oversight. That oversight is especially important now with the introduction of artificial intelligence (AI) and generative AI technologies. ??

This reality is all too common: automation is implemented in isolated processes rather than strategically integrated as an end-to-end solution. Automation is viewed as an individual fix for specific problems, but its potential extends far beyond that. AI-powered orchestration helps us maximize the opportunity.??

What Is Process Orchestration??

Process orchestration connects people, digital workers, AI, tasks and processes, data, and systems to deliver the right work to the right resource at the right time — across the entire business. It gives you greater visibility and control over your entire workflow, and as part of business process management (BPM), it makes automation easier to deploy, manage and optimize.??

It's also a cornerstone component of intelligent automation (IA) that helps you achieve organizational goals, such as transforming experiences or increasing revenue and profit margins. It does this by enabling the design, execution and monitoring of end-to-end processes within and across the business —?orchestrating the flow of work across human and digital workforces and enterprise applications, such as for customer relationship management and enterprise resource planning.?

Building on this foundation is AI-powered orchestration — which integrates AI technologies into the management and coordination of business processes to automatically and dynamically optimize and automate processes. In other words, automated decision-making based on real-time data.?

Ultimately, it ensures you’re always on the right path and completing the crucial tasks first.??

How it works?

Typically, process orchestration uses a low- and no-code approach, so non-technical business users can design and modify processes with minimal dependence on IT departments. With added AI technologies, process orchestration can do this with minimal human intervention.??

For example, say you have a set of individual automations in a process, such as hiring and onboarding. These could be things like scheduling meetings, credential checking, new account setups, etc. Usually, these processes are automated in silo, but with AI-enabled orchestration added to the mix, you can connect, analyze and optimize them all to drive continuous improvement and deliver maximum business value across the entire process, and take these benefits further across the entire human resources department.??

The Benefits?

We’ve discussed that process orchestration improves the coordination of disparate systems and tools for cohesive end-to-end processes; here are a few other benefits:?

• Connects workflows to reduce process complexity.?

• Reduces risk and errors through consistent execution across processes.??

• Creates more accurate data by integrating disparate automated tasks into a cohesive workflow — leading to better compliance and security across all systems.?

• Speeds-up time-to-value by removing bottlenecks and process silos.?

• Simplifies compliance by providing fully auditable reporting, and tracks work to ensure businesses meet SLAs and regulatory requirements.?

• Centralizes access in a single process orchestration platform.?

• Provides a low-code/no-code approach so business teams can automate quickly and easily.?

• Provides real-time and customizable insights.??

• Adjusts workflows and processes dynamically, in real time, based on changing business conditions and insights.??

These benefits are further unlocked when orchestration is used in collaboration with other intelligent automation components: process intelligence, process automation and process development.??

In fact, in the 2024 Forrester Consulting Total Economic Impact study, commissioned by SS&C Blue Prism, 65% of organizations cite extended value across more/larger (potentially cross-departmental) end-to-end processes as the biggest benefit from a unified robotic process automation (RPA) and BPM orchestration solution, as part of a single vendor software program.?

By bringing them together and infusing AI throughout, it helps unify your entire workforce, people and digital, connect work end-to-end and deliver exceptional performance enterprise-wide.??

Build a Strong Foundation for Success?

Process orchestration is about understanding business processes and coordinating every activity, whether human or digital, to optimize task sequences for smooth and effective operations. It guides processes through shifting priorities, resource fluctuations and unexpected challenges.?

As intelligent automation and digital transformation opportunities continue to advance, process orchestration will grow in importance, enabling organizations to remain agile and scalable. And with the integration of AI and gen AI technologies, businesses can develop and implement smarter automations that evolve over time, transforming processes into analytical assets for insight-driven operation.?

With process orchestration in your corner, you’ll be able to both strengthen operations and capitalize on emerging opportunities effortlessly.??

Learn more about process orchestration in our comprehensive guide.?