Process Automation

In today’s market the competition is fiercer than ever, for many organizations it is difficult to take advantage of the benefits of automating manual processes because technological solutions are changing faster than they can keep pace with. By the time organization commit to software solution, the technology has moved on. Under the constant disruptive technology innovations, many business owners are becoming paralyzed by fears of making the wrong choices for their investment.

The reality is that staying abreast of innovation is no longer an option for any organization but is critical to compete with the early adopters in your niche who are achieving operational efficiencies with automation of business processes which formerly involved greater staff time. Whilst going through solution analysis paralysis or seeing the risks of where other companies are failing, it is worth reminding yourself exactly why you are enduring the pain of seeking to automate elements of your daily business.

If we look at latest automation trends, then everyone needs to keep word RPA (Robotic Process Automation) in their vocabulary. What is RPA? In simple terms RPA takes the robot out of the human. RPA is a type of software program that mimics the activity of a human being in carrying out a repetitive and routine task within a process which are monotonous and uninteresting. It can do repetitive stuff more quickly, accurately, and untiringly than humans, freeing them to do other high value tasks requiring human skills such as emotional intelligence, reasoning, judgment, and interaction with the customer etc.

If implemented right RPA does have financial benefits which can be realized very quickly in process, but it’s not right to just look at the short-term financial gains, particularly if those are simply a result of labor savings. That approach does not do justice to the power of the RPA, because there are multiple business benefits. For example, companies in highly regulated industries such as banking, mortgage are finding that automation is a cheap and fast way of applying superior capability to the problem of compliance. You also get better customer service because you’ve got more power in the process.

RPA benefits employees too. By performing repetitive tasks RPA can relieve employees from rising pressure of work. Many organizations report that it is dealing with bigger workloads. I think there will be an exponential amount of work to match the exponential increase in data—almost 50 percent more each year. There is also a massive increase in audit regulation. Automation is needed just to relieve the stress that creates in organizations.

One of the first and key steps to feeling the many benefits of automating processes is being prepared to make that business transforming leap of faith, based on sound research of your options, knowing that the technology partner(s) you choose is professional enough to build in future proofing and risk mitigation into the solutions they create.

A business that fails to innovate is a business that will fail to stay ahead of their competitors. Hiring employees or technology partners with right skills and expertise is a deciding factor for automation success.