Process Automation and AI: 3 Ways to Use Them Efficiently

Process automation works best when paired with AI, as it can significantly optimize work efficiency. By automating tasks that should be automated, techniques like business process management aim to increase productivity. With AI, employees can delegate more to technology, freeing up time to focus on customer experience and high-value projects. In this blog, we will explore THREE impactful ways to integrate AI and process automation into your business.?

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1. Streamlining Customer Service with AI Chatbots?

One of the most popular applications of AI in business is the use of chatbots for customer service. AI-powered chatbots can handle a large volume of customer inquiries, providing instant responses and freeing up human agents for more complex issues. These chatbots are capable of understanding natural language, making interactions feel more personal and engaging. They can resolve common queries, process orders, and even provide technical support.?

For example: A firm can build a chatbot, for instance, that enables users to ask questions from an internal knowledge base and receive intelligent responses based on the question's semantic meaning. This removes the need for employees to search through extensive knowledge bases or FAQs in order to find important insights and resources.?

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2. Summarising and Storing Content?

AI is also capable of summarizing content for workers. AI may automatically generate summaries of incoming documents based on established, relevant settings, which can save end users time and enhance decision-making. The model can more quickly than previously extract action items and important information to improve understanding. This skill has many applications in marketing, research, and other fields.??

3. Competitive Intelligence? ?

Knowing what rivals are doing and the trends they are following is crucial for every firm. Apart from your strategic marketing and sales methods, the finest technique that will never let you down is, in my opinion, watching what your competitors do and utilizing your own company analysis to prepare the next tactical actions!

However, competitor analysis becomes much more important when your company concentrates on the crowded market to establish a distinctive business position. And once you reach a particular point in need of this competitive analysis, artificial intelligence takes over and relieves you of all your responsibilities.?

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Future Predictions of AI and Process Automation? ?

Generative AI promises to reshape the process automation landscape, becoming a natural extension of the skills driving these projects. In the future, artificial intelligence (AI) might convert a PDF into a digital interface or organize all the emails in a recipient's inbox and produce replies for a worker to check. These possibilities are just the beginning. AI holds even more potential for businesses, offering new ways to enhance efficiency and productivity. Let’s dive into what the future might hold for AI and process automation.?

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What more can AI accomplish to automate processes? What impact will it have on best practices for process automation? Share your thoughts in the comments section!?

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Workforce Transformation:?

The role of the workforce will shift from performing routine tasks to managing and optimizing automated systems. There will be a growing demand for skills in AI and automation management, driving workforce transformation and upskilling initiatives.?

Process Intelligence:?

AI can communicate in your company's language thanks to process intelligence. AI has the intelligence required to comprehend your business processes from beginning to end because it combines data from cutting-edge technologies like process mining with standardized process knowledge acquired through years of experience with process optimization. Process intelligence provides situational awareness, which enables AI to adjust to changing business requirements and facilitate more intelligent process automation.? ?

When automating their operations, both novice and seasoned firms will need to consider scalability. These companies will benefit from the cost-effective method that process intelligence tools like task and process mining provide for the identification of bottlenecks and the discovery of new potential for automation. This will encourage additional efficiencies by removing redundancies and help them gain more benefits from their IA program.?

Transform Your Business with Process Automation? ?

Achieving end-to-end process automation is an essential pillar in any successful digital transformation journey. It doesn’t have to happen all at once. Start small, manage change effectively, and communicate clear goals to your team. Partnering with trusted automation provider like Accelirate can guide you in this process. Let’s transform your business, step by step!?