Problems worth solving, April '24
Sam Menter
Collaborative service design for better experiences in health, care and public services. Healthia MD and host of Problems Worth Solving podcast.
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Technology is changing how we interact in healthcare. Digital tools and services are increasing in number every day. While convenient, patients worry about losing the friendly, caring "human touch" that makes them feel comfortable and understood.
Too many impersonal digital interactions risk treating patients simply as?data, not as unique individuals. This lack of human connection can cause disengagement and difficulty understanding important information.?
We need to find balance by making human interactions the priority and using technology as a support, not a replacement.?
Events
Sam and Andrew are running a roundtable exploring the role of co-design in de-risking transformation in health and care at Digital Leeds, 07 June. If you'd like to join us or say hello, just reply to this email.
AI Links, links, AI links:
AI is quickly becoming business as usual, but we are only just getting going
Scotland is to become the first part of the UK to make it mandatory to register any use of Artificial Intelligence (AI) within the public sector.
Singapore will pay for its citizens age 40 and above to go back to school in light of so much knowledge and jobs becoming outdated as a result of AI.
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NHS England is planning to extend its use of AI to reduce the number of missed appointments and free up staff time in elective care.
Age UK is campaigning to make sure everyone can access the services they need - so that being offline doesn't mean being overlooked.
Lack of online skills and access creates digital divide that amplifies other exclusions
Reflections on the principles, behaviours, and mindsets that underpin lived experience work
Jobs
Thinking about your next service design career move? We will be recruiting mid and senior level service designers and user researchers in the coming months, please share a few details with us here.
We are also recruiting an account director with experience across health, public sector, service design and user centred design. Maybe this is you or someone you know? If so please drop a short introduction to [email protected]
Bom dia from us all at Mace & Menter!