Problem Solving Checklist
Ian Richardson
I help MSPs build organic sales engines | Drag & Drop #MSPSalesProcess | MSP M&A playbooks | Multi-exit Founder
Originally posted at: Problem Solving Checklist - Richardson & Richardson (randr.consulting)
A problem-solving checklist for success
By Ian Richardson, Managing Partner, Richardson & Richardson Consulting
This blog is presenting a simple list of questions to address as part of a problem-solving checklist. For each item, you’ll notice I’ve given a few areas to consider (questions to ask), as well as how often I would ask them, and a stoplight rating around how important I consider the perspective to gather (Red – Don’t proceed without getting this perspective, Yellow – get these perspectives at some point during the process, Green – get these perspectives if you have time).
List 1: Problems
Note that I’m considering this no matter what type of problem I’m trying to solve (sales, delivery, HR, whatever). It is important to run through the entirety of the problem-solving checklist to make sure you’re not missing key perspectives before crafting your solution.
Team Leader of the team experiencing the problem.
Stoplight rating: RED
Questions I would ask:
Team members of the team experiencing the problem
Stoplight rating: RED
Questions I would ask:
Customers who are impacted by the problem in the past (if applicable)
Stoplight rating: RED
Questions I would ask:
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Team leaders of teams NOT experiencing the problem directly
Stoplight rating: Yellow
Questions I would ask:
My executive team / senior leadership
Stoplight rating: Yellow
Questions I would ask:
Peers in the industry (Noncompetitive [geographically different] similar organizations to our company)
Stoplight rating: Green
Questions I would ask:
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If you’re struggling to create a problem-solving checklist or get your team onboard with the need to do so, Richardson & Richardson can help. Check out our?case studies?for stories of organizations that we’ve assisted with similar issues and?download our white papers?for deep dives on tools you can use in your organization. If you’re wondering where to start,?book a complimentary session with one of the Richardsons?today to come up with a plan on how to move forward.
Always Forward,
Ian Richardson