Prioritizing Member Experience and Engagement

Reviving a Stagnant Online Community

A vibrant online community is a sign of a thriving, successful organization—it signifies active engagement, robust knowledge-sharing, and a connected membership.?

On the flip side, a stagnant community can be a silent threat. Disengagement creeps in slowly and steadily, sometimes going unnoticed until it seems too late.?

Before stagnation creeps in, it's important to recognize the signs of decline and take steps to inject new life into your community. If your member engagement is in decline, it's possible to reverse the trend.?

Few people are more familiar with reviving member interactions than Catherine Hackney of Confident Communities Consulting, which provides online community consulting and management services. She's worked with dozens of associations to build, revitalize, and sustain member engagement and retention through compelling communities.

In a conversation with Catherine, we gathered 6 steps to revitalize a stagnant community. Here, she's sharing her expert tips to re-energize and restore community engagement.?Continue reading the full article.

How to Select Your Online Community Platform

Whether starting a new online community from scratch or transitioning from one community platform to another, it's important to evaluate the proper information and ask the right questions throughout the buying process. We recently drafted a Buyer's Guide, "How to Select Your Online Community," to provide support and insight for you as you navigate the research and selection process. Learn more, and access the free Buyer's Guide.

Member Experience Drives Growth

Experience-driven businesses have 2X more year-over-year growth in customer retention, repeat purchases, and customer lifetime value than other businesses. That's why we've compiled a collection of our most popular MX resources to enhance your member experience, including videos, research reports, guides, and articles. Learn more.

Stay tuned for more insights, strategies, and updates from Forj to help you build thriving associations and communities! Don't forget to follow Forj on Linkedin, or access more community and learning resources at forj.ai.