Prioritise People over Process ??
10X Managers
Develop your leaders to delight their people, deliver 10X the results, and re-invent their business for future success.
Management is most effective when people are prioritised over processes. Simon Prior the Head of Technology - QA at easyJet, shares that your role as a manager is to:
1) Empower and grow your team - People
2) Upskill and give them the tools to execute their roles effectively - Process
You have to be a servant leader to them. Of course, creating and optimising processes are a major part of your role however you need to ensure you get the balance right with also nurturing people.
How to Effectively Balance Process and People as a Manager?
To get the balance right, Simon mentions that it’s dependent on your seniority as a manager. For instance:
1) Junior/Front-line Managers?
Junior managers should focus on people over processes. You should build rapport and nurture your relationships with them. Essentially, you must embody a leadership style that supports your employees and on the process side of things remove barriers and roadblocks to enable your employees to execute effectively.
2) Senior Managers
On the other hand, senior managers should have a balance even more heavily towards people. You have fewer direct reports which rely on you to give them day to day direction; therefore, your primary role is to focus on the people side of things, support your managers and make changes to processes that are a necessity based on the relationships you have built.
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Specifically, be a servant leader who coaches/mentors them and helps them troubleshoot their problems as a sounding board.
It's important to note that your role evolves, and you need to make sure you have the right people underneath you to carry on the people management and the nurturing of the teams at all levels.
What Leadership Values Must You Embody?
Simon embodies the following four values which he believes to help his employees feel like they are prioritised and looked after:
Ultimately, you have to protect your employees from the wider aspects of the business, nurture them to elevate their capabilities, empower them by giving them various opportunities to speak up for themselves and finally be their cheerleader to build their confidence!
Head to the link to watch the whole Masterclass, download Simon's frameworks and engage with him in our community of leaders:
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