Press Release: Beacon Broadband Powered by Coos-Curry Electric Cooperative, Inc. Achieves Outstanding NPS Score

[BROOKINGS, OR]: Beacon Broadband is thrilled to announce its recent achievement of a Net Promoter Score (NPS) of 86, an outstanding reflection of customer satisfaction and service excellence.

The Net Promoter Score is a critical measurement in evaluating customer satisfaction and loyalty. This score is derived from the question, “How likely are you to recommend our company to friends or colleagues?” Respondents rank Beacon Broadband on a scale of 1-10. Beacon Broadband's impressive score of 86 significantly surpasses the industry average of 15 for most internet technology companies.?

“This achievement highlights our dedication to providing exceptional service and a seamless and enjoyable customer experience. Our high NPS score is not just a number; it is a testament to the positive feedback and support we have received from our valued customers,” stated Bill Gerski, VP of Marketing and Sales at Beacon Broadband.

Beacon Broadband partnered with the award-winning Success organization at Calix, an?industry leading platform, cloud, and managed services company, to deploy an NPS survey to all active customers.

“Calix has extensive experience at every level of customer satisfaction, so they were a?perfect partner to help us understand results and gauge and improve our service quality,” shared Gerski.

“To paraphrase the founder of the Net Promoter Score, Fred Reichheld, NPS is not a measure of customer loyalty but of customer love. At Calix, we provide the innovation to?enable exciting broadband experiences that yield incredibly high NPS—well above the industry average for most providers. Those solutions, however, don’t deliver anything by themselves. It requires the dedication, service excellence, and innovation of service providers to generate amazing scores. Well done, Beacon Broadband, for earning customer?love by delivering valuable services that enhance lives across their communities,” said Matt? Collins, Chief Commercial Operations Officer at Calix.

"Our goal for Beacon Broadband has always been to provide fast, reliable, affordable?internet service to enhance our co-op members' lives," stated Brent Bischoff, CEO of CoosCurry Electric Cooperative. “Being part of CCEC, the bedrock of our coastal communities,?Beacon Broadband brings in the local element. We combined these competitive advantages?with our desire to work with our customers, listen to their needs, and improve,” added? Bischoff.

“Connecting with our customers is paramount for Beacon Broadband. Participating in the?NPS survey, the gold standard of customer satisfaction rankings, was crucial to?understanding and enhancing our customer relationships. This NPS score validates our?commitment to delivering exceptional service and continuously improving based on our?customer's feedback.” commented Scott Paul, Director of Customer Service at Beacon Broadband.

Beacon Broadband is proud of this achievement and remains dedicated to maintaining and?exceeding this level of customer satisfaction. We will continue to innovate and improve our?services, ensuring our customers receive nothing but the best.

For more information about Beacon Broadband and our services, please visit?

www.beaconbroadband.com

Contact Information:

Bill Gerski?

Vice-President Marketing-Sales

[email protected]

About Beacon Broadband:

Beacon Broadband provides fast, reliable, and affordable?internet services and is committed to enhancing the digital experience for communities along?the coast. Through ownership by Coos-Curry-Electric Cooperative, we bring a local touch and superior service to our customers.

About Calix:

Calix, Inc. (NYSE: CALX) is a platform, cloud, and managed services company.?Broadband service providers leverage Calix’s broadband platform, cloud, and managed?services to simplify their operations, subscriber engagement, and services; innovate for their?consumer, business, and municipal subscribers; and grow their value for members,?investors, and the communities they serve.?