Presenting Convin’s AI-Insight: Take a Peek into the Heart of the Customer

Presenting Convin’s AI-Insight: Take a Peek into the Heart of the Customer

From the early days of spreadsheets revolutionizing business data analysis to today’s AI solutions transforming industries, technology has continuously driven efficiency and innovation.?

AI integration in business decisions marks the peak of decades of technological and data-driven progress.

For contact centers, actionable customer insights are crucial to seizing opportunities and maintaining high customer satisfaction.?

However, mistakes can occur during manual call handling because humans can mishear, lose focus, or struggle with unclear speech.?

However, AI-driven customer intelligence cuts through the noise, providing a clear, insightful view into the customer’s experience.

Presenting Convin’s Home-built AI-Insights?

The image above provides a snapshot of the AI Insight page, highlighting key questions and insights from customer interactions. These insights offer a clear understanding of customer pain points and the solutions they are looking for, enabling more targeted and effective responses

Developed in-house by Convin’s expert engineers, our AI Insights tool leverages advanced Language Learning Models to provide domain-specific conversation intelligence, delivering customized insights and tailored solutions to each customer's unique needs.

About Convin’s LLM

1. Built entirely in-house to ensure safety and easy customization.
2. It is purpose-built for large-scale operations.
3. It has been trained in 35+ South Asian languages and can understand nuances of the languages.
4. Identifies critical information from conversations and generates real-time insights into customer behavior.
5. Enterprise-grade privacy and security with in-house data processing, encryption, and full compliance with GDPR, CCPA, HIPAA, SOC 2 Type II, and ISO 27001.

Convin's AI Insights tool provides live customer insights, analyzing each interaction to drive substantial business outcomes in customer satisfaction, agent performance, and operational efficiency.?

Convin's NLP and LLMs analyze customer sentiment, identify key objections, and uncover opportunities for personalized engagement. This helps businesses proactively resolve issues and enhance customer experiences

Key Benefits of Convin's AI Insights Platform

Convin's AI-powered solution helps businesses to engage better with their customers for improved performance and operational efficiency.?

The key benefits of this solution include:

1. Improved agent performance: In real-time, agents are given insights to adjust their approach to pursuing the customer's needs.
2. Personalized customer interactions: The platform allows agents to present correct responses by pinpointing critical conversation points, customer objections, or competitor mentions.

Visit the AI Insights page to learn how our AI-Insight solution can transform your business.?