Preparing Supply Chains for Machine Customer Demand

The emergence of non-human customers, often referred to as "Machine Customers," poses a significant challenge for supply chains. As this trend becomes an imminent reality, studies suggest that over 20% of future revenue will be driven by these machine customers. Adjusting supply chains to address this unprecedented demand channel, which operates fully digitally and promises to enhance efficiency across the value chain, is imperative.

At DI, we recognize this evolving landscape and have begun crafting a strategic approach and solutions to equip organizations in managing the demands stemming from machine customers. Our expertise lies in delivering digitalization services driven by experts, enabling the digitization of data, events, and processes across the myriad of parties involved in the supply chain and within the ecosystem network.

Leveraging Aera technology, a pioneering force in Decision Automation, we empower organizations to fully automate critical functions surrounding demand, inventory, and procurement. This sets the foundation for driving self-driving decisions and execution in the ever-evolving digital realm.

Here are some critical use cases where our solutions contribute by automating and augmenting decisions, thereby assisting organizations in preparing for the demands posed by machine customers:

1. Dynamic Inventory Management: Optimizing inventory levels dynamically in response to real-time demand fluctuations.
2. Dynamic Demand Management: Anticipating and responding to evolving customer demands in a highly adaptable manner.
3. Order Optimization (Prioritization): Streamlining order processes by prioritizing tasks to meet demand efficiently.
4. Importation and Exportation: Ensuring seamless, efficient processes for importing and exporting goods.
5. Track & Trace: Enhancing visibility and control, enabling precise tracking throughout the supply chain.

The aim is to equip organizations with the tools and strategies necessary to adapt to this new customer segment driven by machines. By leveraging our digitalization services and Aera technology, companies can fortify themselves to navigate this digital transformation and thrive in the era of Machine Customers. Contact us at [email protected] to learn more and kick start the journey of building digital foundation.