Predictions for Call Centres

As I was reading this Blog on 10 predictions for call centres over the next 10 years I realised that it aligned very closely with my own view. I am pleased to say that Telnet is well on this journey particularly with it national remote worker team who are setting new standards in terms of performance.

Here is the Blog. It is worth a read:

https://www.newvoicemedia.com/blog/the-future-call-center-10-predictions-for-the-next-10-years-2/?mkt_tok=3RkMMJWWfF9wsRonva7AcO%2FhmjTEU5z16esoWqW%2Biokz2EFye%2BLIHETpodcMTcFjPLjYDBceEJhqyQJxPr3EJNINwMV4RhLlCQ%3D%3D