Prediction for 2021

I am not taking a grave risk when I predict that 2021 will be the year of process automation. Business managers have been thinking about it, testing the waters and so forth, but the planets have now aligned in a way that will turn casual interest into an imperative this year.

The coronavirus has shown us what business tasks can be done remotely or automated completely. The capability of the software that drives process automation has reached a high level of robustness and speed. Companies everywhere are looking for ways to manage their costs and more importantly, release the true value of their human workforce. It is no longer viable to tie up valuable human resources on tedious repetitive tasks. There is a momentum now building in the process automation field that will flow across all sectors.

We are living now in the Age of Convenience. We expect our goods and services to be delivered how we want them and when we want them, and we want them sooner. Process automation is becoming a core component of the Age of Convenience. The two will grow together.