Precept IT Newsletter: Demystifying IT – Speed, Efficiency, and Security

Welcome to the Latest Edition of the Precept IT Newsletter!

As the excitement of the Paris Olympics and Paralympics fills the air, we’re drawing inspiration from the world of elite sports to bring you insights into our IT support and security services. Just as athletes push the limits of speed and efficiency, we strive to deliver top-notch IT solutions with remarkable speed and effectiveness.

Speed and Efficiency: Our Winning Formula

In the competitive arena of IT support, every second counts. Here’s how Precept IT ensures you get the fastest and most efficient service:

• Call-Out Response:?From the moment you reach out, our engineer is on-site within just an hour—ready to diagnose and resolve issues swiftly.
• Ticket Handling:?We adhere to a 30-minute SLA?for logging tickets, prioritising your issues to ensure rapid attention.

Usain Bolt’s speed inspires our fast response times!

Anecdote:?Recently, a client faced a critical system outage. By logging the ticket at 9 AM, our engineer was on-site by 10 AM, and the issue was resolved before lunch. This quick turnaround ensured minimal disruption to their operations, showcasing our commitment to speed.

Remote Resolution: A Sprint to Solution

Our goal is to resolve issues as swiftly as possible, often without the need for on-site visits:

• 95% Remote Ticket Closure:?We resolve 95%?of all support tickets remotely within one hour. This not only speeds up the resolution process but also minimises your downtime.

Anecdote:?In one instance, a client’s network issue was resolved remotely within 45 minutes. This rapid response allowed them to continue their work seamlessly, without waiting for an engineer to arrive on-site.

Security and Backup Tips: Safeguarding Your IT Infrastructure

With the Paris Olympics and Paralympics reminding us of the importance of preparation and resilience, it’s crucial to apply the same principles to your IT infrastructure. Here are some essential tips:

1. Regular Backups:?Ensure that your data is backed up regularly. Utilise automated backup solutions to protect against data loss.
2. Security Updates:?Keep all software up to date with the latest security patches to defend against vulnerabilities.
3. Strong Passwords:?Use complex and unique passwords for all accounts. Consider implementing multi-factor authentication for added security.
4. Employee Training:?Educate your staff about phishing scams and best practices for data security.

Anecdote:?We recently helped a company recover from a ransomware attack thanks to their robust backup procedures. Regular backups meant they could restore their data quickly and minimise downtime.

Customer-Centric Approach: The Gold Standard

Our commitment to customer service is as strong as an Olympic athlete’s drive for gold. We tailor our support to meet your specific needs, ensuring your IT systems are secure and efficient.

Anecdote:?One of our UK clients recently commended us for our proactive approach in identifying potential security threats before they became issues. This foresight and attention to detail exemplify our dedication to keeping your systems safe.

Why Choose Precept IT?

• Speed:?Rapid response times and efficient issue resolution.
• Efficiency:?Effective handling of IT issues with minimal disruption.
• Customer Focus:?Tailored solutions and proactive support to meet your needs.

As the world watches the incredible feats of athletes in Paris, we’re inspired to deliver top performance in IT support and security. For any immediate assistance or queries, feel free to reach out to us at [email protected].

Stay tuned for more updates and insights in our next edition!

Best Regards,

The Precept IT Team

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Get in Touch

For more insights, IT support, or just a friendly chat about sustainable IT solutions, reach out to us at Precept IT.

CONTACTS

London: 0800 122 3010 Belfast: 0800 122 3010 Dublin: 048 9092 3418

Email: [email protected]

Website: www.precept.it