I've noticed that practices most successful in their partnership with Mascotte share certain traits. These characteristics are not unique to any single client but are commonly seen in those who fully harness our services. A prime illustration of these attributes is seen in practices such as WoofDoctor On Wheels led by Dr. Douglas Cifranick. They serve as a model for how integrating Mascotte into daily operations can greatly benefit a practice. Here's what enables them and other successful practices to fully leverage Mascotte:
1- Treating Mascotte as a "Real" Team Member: Successful practices ensure that our techs & veterinary assistants are fully integrated into their teams, with a seamless onboarding and communication process akin to that of their own staff.
2- Investing in Relationship Building: They recognize the importance of forming real connections with their dedicated Mascotte techs, a strategy that enhances our collaboration and contributes to shared achievements.
3- Consistent Communication: Keeping open lines of communication, especially early on, allows them to quickly address any issues, leading to smoother operations.
4- Clearly Defined Roles and Processes: These practices have a clear understanding of the tasks Mascotte should handle, supported by effective systems to track progress and outcomes, and provide feedback.
5- Digital-first: Having a digital-first mindset embedded in the practice's DNA enhances collaboration, making these practices particularly adept at integrating and benefiting from Mascotte's tech-enabled support.
We ?? our clients and are so honored to be part of their journeys ?
Yay, your first MOversary!!! Thank you for all that you have been contributing! And to many more!