Powerlink - a Mobile Power Outage Management System Like No Other

Powerlink, by Acumen Software, is a fully web-based power Outage Management System (OMS), the only of its kind to be provided in a SaaS model. From the developers of Forcelink, Powerlink is both its own product and an integrated module of Forcelink designed for Power Utilities. Powerlink offers comprehensive outage management functionality that is tightly integrated with Forcelink’s Work & Asset Management system to provide a comprehensive solution for managing utility operations.

The OMS is designed from the ground up for easy deployment. Its design takes into consideration the challenges faced by many power utilities regarding a lack of detailed electrical network data. Powerlink’s functionality allows for incremental network model development, ensuring progressively improved system performance while minimising costs and reducing the time spent on data collection and entry.

This is a comprehensive system consisting of its own set of modules that are configured according to the specific needs of each Power Utility.

Powerlink’s Outage Record & Analysis module monitors planned and unplanned outages, grouping faults for streamlined restoration and clear customer communication. The Asset Management module, like in Forcelink, is a complete back office and mobile AM module to create and manage asset registers for asset tracking, lifecycle management, and financial management and reporting. Call & Incident Logging is a rapid, multi-platform Customer Relationship Module for real-time call logging and client interaction management. Powerlink's Customer Self-Service portal provides customers with a web portal to track outages and resolution progress - keeping customers in the loop and improving customer satisfaction.

One of Powerlink’s most significant modules for optimising operations is the Network Modelling & Editing module which enables the creation, editing, and visualisation of electrical distribution models, with full network editing capability in schematic spatial or tree views of the network. The schematic module is specifically designed to generate schematic diagrams directly from the network model and to replace CAD or other paper-based network schematics with printable, electronically shared diagrams, which are properly version-controlled.

Ensuring that the network is always restored to normal after power has been restored and that the root cause is found and resolved, is the Abnormal Plant Management module which automatically tags abnormal plants for maintenance and generates restoration plans.

The Root Cause Analysis module records where a tripping device or cable theft has caused a system shutdown. The information can then be clearly conveyed ??for efficient fault resolution.

Powerlink’s Outage Tracing & Grouping module – Collects and categorises downstream outage reports, automatically tracing common faults between customers.

The Administration Management module allows field teams to provide feedback on work, quotations and work requests, conduct field audits, and capture information such as photos, GPS coordinates, and barcode scans.

The Customer to Network Link module associates customers to outages calculated through CNL modelling.

The Crew & Dispatch Management module facilitates spatial dispatching of maintenance crews, work request handling, and client quotations.

With the Regulatory Reporting module users can generate full regulator reports (SAIDI, SAIFI, CAIDI, CAIFI, NRS-047) as well as any required custom reports, directly from the KPIs dashboard.

Powerlink is a powerful OMS built by industry specialists with over 60 years of combined experience in working with power utilities, to ensure a streamlined, data-driven approach to outage management, thereby improving efficiency, regulatory compliance, and service delivery. To find out more about Powerlink and how it can transform your utility operations, contact Acumen Software.