Powering Vending Success with Qcom

Full-Service Support for Mother Group’s Smart Vending Solutions

Hannah Lane Annabel Roddy

“We needed a partner who could deliver top-quality service levels and quickly understand our business and operational needs. With Qcom, we didn’t just get that; we also got a committed, highly responsive team that always goes above and beyond.” — Head of Operations, @Mother

Qcom has partnered with award-winning smart vending specialist Mother Group to provide a fully tailored, customer-first engineering solution that ensures an exceptional end-user experience.

At a Glance

• Fully white-labelled and outsourced technical service partnership.
• A one-stop solution covering pre-sales to aftermarket support.
• Comprehensive use of Qcom’s repair, maintenance, training, and logistics expertise.
• Strong focus on service values to uphold the brand’s commitment to a best-in-class customer experience.
• Enabled the client’s technical team to focus on core development and business growth.

Key Capabilities: Installation | Inventory Management | Logistics | Training | Site Surveys | Field Repairs | Preventative Maintenance

The Need

As Mother Group transitioned from a start-up to a full-scale national operation, they required a robust engineering team and a comprehensive service infrastructure to support their growing operations. The solution needed to meet the demands of a rapidly expanding customer base without compromising on the quality of the end-user experience.

The Challenge

Mother Group sought a partner that could deliver:

• Comprehensive product expertise paired with a customer-first ethos.
• A full-service technical solution encompassing: Pre-sales: Site surveys. Sales fulfilment: Logistics management, system installation, and commissioning. After-sales: Maintenance and repair services, including SLA response times ranging from 24 to 72 hours.

The Solution

Qcom developed a bespoke service infrastructure tailored to Mother Group’s needs:

1. Comprehensive Training and Onboarding:
2. Nationwide Field Engineer Network:
3. Dedicated Warehouse and Logistics Support:
4. Preventative Maintenance and Training:

The Results

By leveraging Qcom’s end-to-end technical services:

• Scalability: Mother Group successfully supported rapid growth in customer demand while scaling to a full national operation.
• Efficiency: Freed its in-house technical team to focus on core development and strategic business growth.
• Customer Experience: Consistently delivered a best-in-class user experience aligned with the brand’s values

“Going the extra mile...” To learn more about Qcom’s technical service capabilities, visit www.qcom.co.uk.