The Power of Thank You!
Peter Hills
Group Chairman at Vistage UK (awesome groups of leaders determined to be better) iMA Practitioner
Last week I received 2 very nice e-mails saying thank you for some help I had given. These messages were not very long but they had a very positive effect on me. I also make a habit of not only acknowledging people who have helped me in some way but also telling others when I have heard someone else say something good about them.
I am a pretty good complainer when service is not good enough or I simply think things could be better, sometimes I have found this can be embarrassing to others who would rather not make a fuss. Shouldn't we just be honest when others excel or disappoint either way? The balance mostly is on the reporting of the negative but the power of saying thank you is immense. I meet people regularly who have had their day made by their boss saying " thanks" or " well done". So many leaders think it is only worth recognizing the big wins but the small things happen more regularly and therefore can have more effect.
This isnt really a business thing though, many of us when we lose a loved one wish we had told them more often how much they meant to us. Do it now and often and see how much better you make others feel( dont be surprised if you also get much more praise ) Thank you, it takes 2 seconds and makes a massive difference.
Skilled senior customer service professional with extensive experience in business improvement and change management . Providing world class customer service within well-reputed organisations.
9 年Thats a nice touch!
Simple effective costs nothing - why aren't we using it more?
Business Speaker I Communications Skills Trainer - The Multi-Story Man ?? helping people improve what they say, and how they say it
9 年Tom Peters explains that his former boss would religiously spend an hour at the end of each day (hand) writing thank-you notes to people who had made a useful contribution to the company (sometimes nothing more than a comment in a meeting). He lost count of the number of people who thanked him for thanking them!