The Power of Silence

Within the context of a conversation between two people, silence tends to have a negative connotation and fuel descriptions like, “You could cut the tension with a knife.” We tend to be uncomfortable with long pauses or if someone sits silently when we ask for a response. But when having a meaningful conversation, especially a difficult one, silence can be the secret ingredient to a productive, relationship-strengthening interaction.

In this edition of Words at Work, we’ll dig into the power of silence, an often underappreciated, underutilized tool that can unlock relationship breakthroughs. We will address our collective discomfort with silence and how embracing it can give others the space to process your words and form productive responses, making for better discussions and better relationships.

Why Silence Makes Us So Uncomfortable

If you're in a leadership role, you've likely faced at least one difficult conversation, like addressing an employee whose work isn’t meeting expectations. Going into these conversations can make anyone nervous, and without preparation, those nerves often take over. And what’s one common reaction when we’re nervous? Overtalking.

Silence, especially in moments of tension, feels unnatural. Our nervous systems are wired to follow familiar patterns, including the back-and-forth flow of conversation. We are taught that silence means something is wrong, and as social beings, we’re constantly seeking connection to feel secure. Silence disrupts this rhythm, creating a sense of uncertainty and vulnerability.

But holding that space—while uncomfortable—can be a powerful tool if we learn to embrace it.

Why Difficult Conversations Need Silence to Be Productive

Have you ever tried to have a conversation with someone who fills every silence, whether or not they have anything meaningful to add? It’s even more aggravating when you have something meaningful to add.

We can have empathy for overtalkers—especially since we know why silence can be so uncomfortable. But when we need to be heard in a tense conversation, the additional noise can make it challenging to think, let alone articulate your point.

If you’ve been the overtalker in conversations, don’t beat yourself up. It’s in our nature, after all. But productive exchanges require us to hold space for the other person so they can process the information received and form their own response. Without this space, they may resort to interjecting wherever they can—their words coming from their emotional brain rather than their logical brain.?

How Silence Makes You a More Confident Communicator

Without strong communication skills, nerves can get in the way of the message we’re trying to share. Have you ever asked someone to do something only to punctuate the question with, “It’s okay if you don’t want to!” While tagging on the dispensation might lessen your discomfort in asking, you’ve weakened your position as a communicator by effectively giving them permission to decline.

By articulating your core message and then pausing to allow the other to process/respond, you will come across as a clear and confident communicator. Doing so will also build trust, the cornerstone of any strong relationship.

Silence in Action: Tips and Tricks

“Say It, Then Wait” is the final step in my Five-Step Guide to Difficult Conversations. Here are some tips to help you master this important practice:

1. Listen actively. Active listening is the practice of listening to understand rather than to respond. Make sure you’re present and plugged in to what the other person is saying instead of silently formulating a rebuttal. Make frequent eye contact and repeat back some of what you hear them say to validate and ensure clear understanding of what you hear. Give small verbal and/or non-verbal indicators that you’re tuned in (“Uh huh” or head nods, for example).
2. When in doubt, ask. If you’ve said your piece and the other person has been silent for some time, resist the urge to fill the silence by adding more of your own thoughts. Ask if they need more time to process or would like to return to the conversation at another time.
3. Practice, practice, practice. The more we train our brains to sit in the discomfort of silence, the less uncomfortable we will be in future conversations.

Conclusion

Silence is more than just the absence of words; it's a meaningful part of communication that can shape the outcome of our conversations. In a world where we're often compelled to fill every pause, embracing silence can lead to deeper understanding and stronger connections.?

Sometimes the most powerful statement is the one we don’t speak.? Want more hands-on guidance on how to navigate difficult conversations?

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WORDBURGER

WordBurger is a series of short videos in which I share thoughts, ideas, and reflections meant to motivate, inspire, and entice you to look at things differently, maybe even spark curiosity about what’s possible. The videos are offered with the hope of providing a respite from the stresses of the day, a brief lift above the noise, and a nibble of positivity. Be sure to check out past videos and subscribe to my YouTube channel.??

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