The Power of Names: Building Connections and Comfort

If you’re looking for a transformative read, I highly recommend Dale Carnegie’s classic, “How to Win Friends and Influence People.” This timeless book has significantly influenced my perspective on human connections and communication. While some examples in the book may feel dated, the core principles remain highly relevant—especially in the physical therapy world.

Why Names Matter

Carnegie famously stated, “A person’s name is, to that person, the sweetest and most important sound in any language.” Remembering and using someone’s name can profoundly impact how they feel about you. In physical therapy, this principle is a game-changer. When you remember and use your patient’s name, you:

• Instantly make them feel valued and respected.
• Build trust and strengthen your connection.
• Create a more comfortable and welcoming environment.

The Difference a Name Makes

We’ve all experienced the sting of being called the wrong name—it feels dismissive, like we don’t matter. Conversely, how warm and appreciated do you feel when someone remembers your name years later? That same feeling is what you want to cultivate with your patients and colleagues.

Tips for Remembering Names

1. Repeat the Name: Use the person’s name multiple times during your conversation (but in a natural way) to reinforce it in your memory.
2. Double-Check Beforehand: Before bringing a patient back, confirm their name and pronunciation. This simple habit avoids embarrassing mix-ups and shows attentiveness.
3. Use Names in Loud Environments: In noisy settings, addressing someone by their name helps cut through the commotion and avoids confusion.
4. Respect Preferences: Ask patients how they’d like to be addressed and honor their preference, whether it’s their first name, last name, or a nickname.

Going Beyond Names

Using a patient’s name is a great start, but you can take your connection to the next level by remembering personal details about them. For example:

• Ask about their week, weekend, or family.
• Follow up on something specific they mentioned in a previous session, like their child’s soccer game or an upcoming vacation.

This habit shows your patients that:

• You’re genuinely listening.
• You care about them as a person, not just as a patient.
• You value their time and trust.

Creating Comfort Through Connection

By consistently remembering names and personal details, you create a positive and welcoming experience for your patients. This effort leads to:

• Greater patient satisfaction.
• Stronger patient loyalty and return visits.
• A more enjoyable and rewarding professional experience for you.

Bottom Line

Names are powerful. Use them thoughtfully and purposefully to build trust, foster comfort, and create meaningful connections. When you pair this practice with genuine curiosity and care, you elevate the patient experience and set yourself apart as a therapist who truly listens and values others.