The Power of Moments: How to make a positive lasting impact?
Nancy Nouaimeh
Culture, Leadership and Excellence Consultant│ Shingo Institute Licensed Affiliate │ Non-Executive Board Member │ ASQ EMEA Deputy Region Director | PhD Candidate
One of the most powerful lessons I've learned in 2024 was the importance of creating meaningful, intentional moments—both in my personal life and professional relationships.
When thoughtfully designed, meaningful moments can drive deeper connections, foster empathy, and build the foundation for impactful experiences.
This concept resonates strongly with the ideas shared in?The Power of Moments?by Chip and Dan Heath, a book that challenges us to go beyond the ordinary and make the extraordinary possible.
The authors explore how specific, well-crafted moments have the power to inspire, transform, and connect us, whether we are leaders shaping workplace culture or individuals navigating life's relationships and challenges.
One of my own defining moments from last year was deeply personal. On a crisp October morning, my husband and I decided, on a whim, to walk to Killiney Beach in Dublin to watch the sunrise. Those five minutes, surrounded by nature’s raw beauty, were more than just a beautiful sight—they were a shared experience that strengthened our connection with our new host country and filled us with joy.
Moments like this remind us of the transformative potential of spontaneity and intention, even in the simplest of acts. Imagine if we brought the same intentionality to our workplaces—how might it strengthen our teams, build trust, and foster collaboration?
Lessons from?The Power of Moments
The Heath brothers encourage us to actively create moments that matter:
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What I like best about these moments is that they align closely with the Shingo Model’s principles of creating value for the customer and seeking perfection.
Just as the Shingo Model emphasizes creating an environment of excellence, we can intentionally think about our moments of interactions with the people around us and design them to be inspiring to create experiences that nurture innovation, enhance collaboration, and drive continuous improvement.
These moments could be those that focus on enhancing your customers experience, fostering pride in employees, or creating deep connections between team members, all essential for sustaining a culture of excellence.
To do that ask yourself today:?What’s one small thing I can do today to make a positive impact on my team, clients, organization, or even my friends and family?
By adopting a mindset that values the power of moments, you can design human-centered solutions and make every interaction an opportunity for growth, inspiration and excellence.
May 2025 be the year of "Meaningful Moments".