The power of giving: 4 organizations revolutionizing customer service and making an impact

This holiday season, organizations are embracing the transformative power of giving back. Imagine if the same advanced CX technologies fueling holiday retail success could amplify nonprofits’ missions year-round—making a lasting difference where it matters most.

Innovative organizations around the globe are using advanced customer service technology to turn holiday generosity into year-round impact.

Let’s shine a spotlight on four trailblazing organizations leveraging AI platforms to bridge the gap between their mission-driven work and superior customer service.

United Way of Connecticut: AI-powered speed and precision in crisis?

When seconds count, United Way of Connecticut delivers. Its AI-powered platform helps crisis counselors answer 95% of calls within 15 seconds—a critical capability during the emotionally charged holiday season. CEO Lisa Tepper Bates shares their secret: “Our agents provide huge value by asking questions beyond what the caller initially asked about, connecting people to helpful resources they might not have known to ask for.”

Alzheimer's Society: Sentiment analysis for immediate support??

For families facing dementia, support cannot wait. The UK's Alzheimer's Society transformed their approach with technology that instantly identifies vulnerable callers through sentiment analysis. This innovation ensures that when families reach out during difficult moments, they receive immediate personalized care.

211 LA: Unified AI for community resilience?

The season of giving is omnipresent at 211 LA. Its unified AI platform coordinates emergency responses nationwide, ensuring that whether it's a holiday or another critical time, help is always available. By automating routine tasks, their community resource advisors focus on what matters most: building authentic relationships with clients when they need it most.

Goodwill Industries of San Antonio: Efficiency meets empathy?

At Goodwill Industries of San Antonio, the holiday spirit powers 2.2 million annual interactions. Its AI-enhanced platform proves that efficiency and compassion go hand in hand. “We’re not just meeting service levels—we’re exceeding them,” said Joshua Gomez, vice president of business services, whose team earned an “exceptional” rating in government contractor performance.

How unified customer service technology drives impact year-round?

United Way of Connecticut , Alzheimer's Society , 211 LA and Goodwill Industries of San Antonio showcase the business results gained with a unified, AI-driven platform:?

• Unite workflows to deliver faster, more thoughtful support?

• Direct urgent cases to immediate attention through smart analysis?

• Enable flexible response teams while maintaining quality?

• Scale services to meet demands during the holiday season and beyond

During this season of giving, these success stories remind us that technology can empower organizations to expand their capacity to deliver care. When nonprofits harness sophisticated customer service solutions, they can transform moments of generosity into lasting change.

Start enhancing impact?

These organizations are leading with innovation to address community needs. Whether you're managing crisis responses, coordinating community resources or fulfilling other critical needs, modern customer service technology can help you turn the spirit of holiday giving into year-round impact.??

Explore Kara Bankhead ’s blog for actionable insights on using AI-powered platforms to drive CX excellence and amplify your organization’s mission.

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