The Power Of Customer Service
Seth Goldstein
A Professional Journalist Who Became A Digital Marketer And Podcaster Who Now Is A Podcast Coach & Consultant! Let's Chat!
So I moved all 40 sites that I own or manage to a new host. I left the previous host, not only because of quality of the service, but the feeling like just another number.
Now, I am aware, that I am indeed, another number. But when Flywheel was just starting out, they had an approach that my new host, Rocket.net, had. That all their customers mattered.
Flywheel was my choice for hosting for so long. They were a young and scrappy startup in the optimized WordPress space, until they were bought by WP Engine, a much larger optimized hosting WordPress company.
At first not much changed. Then slowly things did. The quality of the servers lagged a bit, the quality of the support wasn't quite as good, and most of all every little add-on was a charge.
It might have been just an additional $2 per site for this and an additional $5 per site for that. But that get annoying and makes the customer feel like they are being nickel and dimed.
In such a crowded space like WordPress optimized hosting, you have to stand out.
It wasn't until this WordCamp US, at the National Harbor in Maryland (just outside of DC), that I met Ben, Chad, and Dan from Rocket.net. Ben is the CEO, Chad is in charge of growth, and Dan is the CTO.
I got to talking to them about Rocket.net and was impressed that they were willing to work with me and not try and lump me into a prefab package. That's another thing Flywheel/WPE started doing, and if you didn't fit a package it was a problem.
So I moved 40+ Sites To Rocket
Since I moved all the sites to Rocket.net, I've had a few bumps, but their team has been great and ironing out everything. Heck, even Ben, the CEO, has jumped in and helped with support!
Feeling That My Little Agency Matters — The White Glove Approach
So to go back to why I switched. Rocket.net made me feel unique and special. They continue to do so.
It's the white glove approach and realizing that customers often have unique needs that made the difference. Because I can tell you, moving 40 sites, regardless of how great the team is, is a pain every time!
If you're looking for a good host and want to help this newsletter at the same time, check out Rocket.net via my affiliate link. Or don't. I didn't write this for the commissions. ??
The Latest From Entrepreneur's Enigma
Web Jawn
AI and SEO is a hot topic right now. With more and more tools coming out with AI baked in, this is a space to watch.
领英推荐
Well worth a read. She makes great points about how imposter syndrome is natural and happens to almost everyone who isn't a sociopath. ?? The comments are gold too.
A good primer from Page One Power. There are more types of copywriting that one would think.
An interesting and geeky discussion of newspapers and their font choices.
An interesting post from Barry Schwartz on why you might see more indexed pages in Google from your site. Some are as simple as more hard drive space at at a data center. ??
This will be interesting to follow. Google is way to big a dominant. Will they win? Or will they be broken up? I'm intrigued.
I'm currently using the alpha/beta of the theme on my personal site SethGoldstein.me and it's pretty solid.
It's the app that keeps managing to mess up. I miss the old Twitter, but I am enjoying Mastodon quite a bit.
Am I the only one that see this as a bit ironic?
Find Of The Week
Kristina Azarenko built this great SEO extension, aptly called SEO Pro, for Chromium-based browsers that helps with basic SEO. It's from her company Marketing Syrup and is worth a download. Oh... I forgot to mention... it's FREE.
As always stay curious!
- Seth
Creative and detail-oriented individual with over 10+ years of Web Development experience who is organized and adaptable to meet strict deadlines. Excellent customer service skills with an IT background
1 年I had a similar experience with a different hosting provider and am in the process of moving a bunch of sites off because of poor customer service. Did the cost stay the same for your clients? What was the biggest challenge in moving many clients to a new hosting environment?
Friendly and creative Branded Merch Expert | Loving Wife & Dog Mom | Woman Business Owner | Nature & Adventure Lover
1 年Great marketing always includes exceptional service. At CFB Promotional Products LLC, we always strive to provide attentive and personalized service so that our clients feel seen, heard and appreciated. Thanks for sharing this important reminder Seth Goldstein