The Power of Collaboration: A Focused Approach to Scalability
Quintes Global
Co-Creating Value. Simplifying Tomorrow I Transforming Enterprise Functions through Dedicated Captive & Capabilities
In today's rapidly evolving business landscape, scalability has become a strategic necessity. A recent poll conducted has shed light on the strategies companies are adopting to ensure their growth remains sustainable and efficient. The results reveal a clear favourite, with ‘Strategic Partnerships’ emerging as the dominant method for scaling support functions. Let us delve deeper into each of these parameters, to understand its impact on the support function operations and outcomes.
Strategic Partnerships: The Cornerstone of Modern Scalability?
Business leaders believe in forming new strategic alliances or joint ventures to drive growth and value delivery. By forging such collaborative relationships in the space of support functions, the business leaders want to –
‘Strategic Partnerships’ received 71% votes, making it the primary pillar of scalability for support functions. In an interconnected global economy, companies are increasingly recognizing the immense value of collaboration to drive growth and innovation. This focus extends to support functions as well to develop and refine their strategic roles, contributing to broader business objectives. Collaborations make support functions become enriched with specialized knowledge, and they can move beyond routine transactional tasks to offer more sophisticated, value-added services. This transformation elevates the support function's role within the organization, making it a source of strategic insights and innovation.
A case in example is the strategic partnership between UK headquartered FMCG company and an American multinational professional services company headquartered in Dublin to transform FMCG’s HR operations in 100 Countries. The collaboration was designed to transform the HR operations through greater efficiency and effectiveness, and resulted in a program where the services company successfully provided services to nearly 200,000 employees in more than 20 languages from delivery centres in Bangalore, Manila, Dalian, Bucharest, Prague and Curitiba. The collaboration resulted in, amongst many other outcomes, a reduction of reskilling costs and times by 30%, thereby accelerating a positive transition to a stronger industry workforce.
Another example to call out is when Quintes Global (QG), a technology and transformation services delivery partner, headquartered in New Delhi, partnered with a ‘Media & Entertainment Industry Leader, with operations in 15 countries, to digitize its warehouse operations for optimization. The expertise and tech at #QG, brought in invoice delivery on click of button, order management documents available in ERP, amongst many other outcomes, resulting in a positive cash flow impact of almost 5 million for the media company.
The overwhelming preference for ‘Strategic Collaborations’ suggests that companies are finding tremendous value in leveraging external relationships to expand their performance and capabilities.
Adapting to the Ebb and Flow – Flexi Resource Allocation and Advanced Tech Infra
Each of these two parameters have been selected by 14% of the respondents. Where, flexibility of resource allocation plays a significant role in ensuring scalability of the support functions, an up-to-date tech infrastructure is crucial to lay the right digital foundation for the seamlessness of the processes and their capability to convert data into business insights. It is critical for the support functions to adjust their workforce and resources with agility in response to:
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While technology might not be the primary focus for scalability, it remains a crucial foundation that supports other scaling strategies, particularly ‘Strategic Partnerships’. For example Quintes Global ’s digital-first business strategy has been carefully formulated by globally experienced pioneering leaders in various support functions verticals, to best suit today's accelerated digital transformation. #QG thrives with its partner ecosystem, where tech startups with their highly innovative and successful tech solutions with low investments and AI-driven models for resource management, that offers reskilling and upskilling opportunities to avoid job loss, are well-appreciated by the businesses.?
A Niche Approach to Scaling Support Functions with Modular Service Design?
Interestingly, ‘Modular Service Design’ was also considered by many business leaders as an important parameter for scaling up support function operations. Clearly, its potential benefits, are humongous, but tough implementation is a big deterrent when it comes to choosing the strategy for the growth of support functions or business services. The implementation journey is long and requires constant governance, expertise, course correction till stabilization. But the results are best with continuous benefits.??
For example, tech-integrated service delivery models like ‘D-Cap’ (Dedicated Capabilities & Captive Model) – have been designed keeping in mind the real challenges faced by the businesses and the failures experienced through the classical service delivery models like outsourcing or in-house captives.
In short, as businesses continue to navigate an increasingly complex and competitive landscape, the ability to scale up efficiently remains a critical factor for success. The future belongs to those who can scale smartly and efficiently through strategic collaborations, forward thinking partners and smart tech-integrated models.
Disclaimer: The opinions expressed in this publication are those of the author(s). They do not purport to reflect the opinions or views of any organization/ industry body that the author(s) are a part of. The designations employed in this publication and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of Quintes Global (P) Limited concerning the legal status of any country, area or territory or of its authorities, or concerning the delimitation of its frontiers.?