The Power of Accent: Addressing Linguistic Bias in the Workplace
Mphatso Khoza, P.E.
Senior Subsurface Advisor| Board Certified Counselor | PhD Candidate
In the intricate dance of human communication, accent is a melody that carries more than words—it carries identity, history, and belonging. Yet, in America, the pitch of a voice and its departure from the perceived "norm" of native speech often triggers a subtle yet significant social phenomenon: linguistic bias. This bias, well-documented by researchers, is not merely about understanding words; it’s about understanding how society perceives, values, and sometimes unfairly judges the speaker behind the words.
Linguistic bias manifests in myriad ways. Non-native English speakers, whose accents reflect diverse journeys and roots, are frequently judged as less competent, less trustworthy, or even less intelligent. Studies by sociolinguists like Rosina Lippi-Green reveal that these judgments are rarely about the speaker’s actual abilities but rather about the listener’s preconceived stereotypes. An accented English speaker may convey the same idea with clarity and depth, but the melody of their voice can overshadow their message in the ears of the biased.
In workplaces, this bias can shape career trajectories. Non-native speakers often face microaggressions—a raised eyebrow, a dismissive comment, or being asked to "speak clearly" when they already are. These moments accumulate into what social scientists call "linguistic insecurity," a feeling of inadequacy that impedes confidence and self-expression. Research by Shiri Lev-Ari and Boaz Keysar highlights that listeners tend to doubt the credibility of information when delivered in a non-native accent, not due to comprehension difficulties but due to unconscious biases linking unfamiliarity with unreliability.
What drives this bias? At its core, it stems from a phenomenon known as "ingroup favoritism," where people inherently prefer those who sound like them, seeing them as part of their tribe. The American accent, in its many forms, has been positioned as a benchmark for clarity and intelligence in media, education, and public discourse. Anything deviating from this standard becomes marked as "other," opening the door for prejudice.
The impact of linguistic bias extends beyond individuals—it has societal implications. By devaluing non-native accents, we miss out on the diversity of thought, innovation, and perspectives that come from a multilingual, multicultural populace. Consider the irony: America, often called a "melting pot," is home to over 350 languages, yet the acceptance of these linguistic heritages is uneven at best.
So, how do we challenge this bias? First, awareness is key. Research shows that exposure to diverse accents increases comprehension and reduces prejudice. By broadening our individual exposure to different English speaking cultures, we can normalize the richness of accented speech. Second, organizations must consciously adopt inclusive practices—training teams, recruiters, and leaders to recognize and combat their biases. Finally, it’s about valuing substance over sound. Listening, truly listening, requires us to shift focus from how something is said to what is being said.
Accents tell stories of migration, perseverance, and adaptability. They are not barriers but bridges to understanding. When we tune our ears to embrace rather than exclude, we open ourselves to the symphony of humanity—a reminder that diversity, even in its smallest inflection, is a strength to celebrate.
About Me
I am originally from the Caribbean (the twin island republic of Trinidad and Tobago). I have lived in Houston, Texas for the past 20 years. I am a Petroleum Engineer who has worked in various technical and corporate roles for the past 32 years with increasing levels of responsibility.
I am also Master’s degree level trained Mental Health Clinician who is currently pursuing a PhD in Counselor Education. As a Licensed and Board Certified Therapist, I have the mind of an engineer and the heart of a counselor.
You can find out more about me here: https://www.psychologytoday.com/us/therapists/mphatso-khoza-the-woodlands-tx/974678.
Feel free to book a free consultation with me.