The Power of 1 - effective, real-time performance management

Quality, on-time, cost-effective shipments or services are the result of a series of tasks being executed in a precise and in a timely manner— and that is most likely to occur when those tasks are assigned to specific individuals, monitored and graded.

“The Power of 1 – effective, real-time performance management”, incorporates a simple, random sampled, scoring method — one point is earned when a task is performed correctly or a zero when it is not.

Beyond promoting task performance, the system offers several additional benefits.

?—Teamwork is enhanced when individual scores are combined for specific work groups—each member wants to contribute to the group’s score.

— Combining individual scores into a supervisor’s score, and supervisor scores combined into managers’ scores ultimately lead to the a single “Operational Conformance Score” that indicates how well the entire organization is following its own procedures.”

—The motivation to modify tasks to make their execution foolproof and attain good scores promotes constant improvement in cost, quality and delivery.

—Cumulated scores ranging from 0 to 100%, provide an objective basis for performance evaluation and compensation. Annual, subjective assessments focused mainly on behavior and knowledge are replaced by actual performance observations.

—Individuals know where they “stand” at all times.

—Performance score “red-lines” established by the company trigger additional training, job reassignment and pay adjustments.

—Improvement in performance through clear task definition, computer generated audits and non-confrontational scoring make the question regarding who gets better results “nice bosses of mean bosses” moot.