Post‐coronavirus start‐up guidance: Collecting customer data

Most commercial premises outside of those providing essential services will have been closed since the Covid-19 restrictions came into force on 23rd March.

Planning to resume operations for the first time in weeks since the Covid-19 restrictions or opening more fully if your business has been partially closed, can be challenging. Careful planning is necessary to resume activities and rebuild services in a controlled and safe manner.

You should clearly promote to your customers and employees what your new Covid-19 arrangements are; this will instil confidence in your ability to operate safely - ask for feedback frequently and update policies and procedures as required. Remember to communicate any changes to customers and staff, including any additional training that may be required as a result.

Due to the diversity of premises that the public enter, each establishment will need to be individually risk-assessed to establish specific needs. The guidance given by AXA is taken from the government guidance “Maintaining records of staff, customers & visitors to support Test & Trace” and covers some of the main areas to consider.

These guidelines do not override any existing policy conditions.

The fact that a business is deemed essential or is permitted to operate does not mean its legal obligations are in any way relaxed or reduced. Indeed, in the present climate the duties owed to employees and others are enhanced. All activities must only be undertaken in line with the current guidance issued by HM Government.

Full details can be found HERE.