Is it possible to transform your organization and make it more intelligent by using AI?

What's your latest technology obsessions?

Mine is AI ?? in all of its current varieties! I'm grateful to be in a role and place in my life where I can spend time 'playing' with these tools and learn their boundaries, capabilities, complexities and more.

I recently had a discussion with my leadership about how AI could improve the organization; while I sometimes need my creative pictures "reigned-in", AI has potentially endless opportunities.

1.????? Data Analysis

The power of AI tools like PowerBI include the automation of data analysis without a computer science degree. Using visualization to analyze large data with the help of an AI tool can help identify trends, patterns, and communicate those more effectively. Users can build their own dashboards and connect to data that already exists.

2.????? Customer Support

Auto-bots and conversation tools are not new, but the AI ability to transform information into clear and understandable communications is vital to the success of the bot. This is just one small feature that will aid with customer service and support needs. Data automation and AI tools are just more efficient ways to provide the same services already in place. Generating efficiencies and streamlining processes may not be as visible to those who use them daily, so an AI tool can provide an alternative way to ‘step-back’ and view the big picture of an approach.

3.????? Content Generation

Writers block is no small demon to fight; and AI learning language models are one way to potentially generate, or at least help overcome writers block by engaging with a seemingly innocent ‘third party’ or ‘sounding board’ to process thoughts. Thinktanks existed for a reason; you need to think about concepts and processes them before quality outputs can be generated, and an AI bot can assist with this process.

Cleared or sensitive information should never be given to a LLM.

4.????? Process Automation and Analysis

Automation – automation – automation. I will die on this hill as the best way for processes to be done consistently, effectively, and to immediately reduce administrative burden. The issue is that processes can become overly complex and variations are complicated to manage. Having AI tools provide analysis of automations and literally able to build process and relationship diagrams through analysis will be valuable to developers and users of tools to understand their connections and affects/effects.

5.????? Innovation

Working with new ways to process information and share it with customers and internal members will be the biggest transformation in the organization. By literally moving to a new phase of understanding and action. Time can be spent elsewhere; meaning less time to analyze information to make decisions and more time acting on those decisions. Better, faster, stronger are all possible if we ‘give in’ to the support that AI can provide.

Word of caution

AI is only as intelligent as the code that runs it. The use of the term ‘artificial intelligence’ has been blurred with the application of larger processers and faster techniques. AI still relies on a currently programmed set of rules and expectations which were created by humans, and without the vital understanding of how the ‘changes’ the AI makes to its decision processes affects outputs, it is possible for the AI to skew information or create unintended bias based on the ‘inputs’ and those human seeds of development. Human reviews and quality management of outputs should always be performed.

Thanks for reading, and allowing me share my learning experiences with you!