Porting Case Study: Parker County, TX

Parker County 's IT department had a significant project on its plate: an official port request involving a batch of 123 phone numbers, a process that can often be cumbersome and fraught with challenges.

The Challenge?

The project had a stipulation that required careful handling: the BTN was not to be ported.

This added an extra layer of complexity to an already intricate process.

Furthermore, the team encountered unexpected issues that threatened to derail the project timeline.

Volli Communications stepped in with their team of experienced professionals, ready to tackle the challenge head-on. Led by Bill McKee , the Senior Porting Project Manager, and Michael Braun , the Porting Specialist, the team demonstrated exemplary commitment to the project, delivering a seamless porting process while maintaining clear and consistent communication with the client.

The team's proactive approach to problem-solving played a key role in the successful completion of the project. They anticipated potential pitfalls and promptly addressed them, minimizing disruptions to the operations of Parker County's IT department.

"You all are definitely doing more than just helping! You all are going above and beyond, and it is very much appreciated!" - Kaylee Johnston, Parker County IT Department

Michael Braun, as the Porting Specialist, displayed remarkable flexibility and attention to detail, taking care to schedule the porting according to the client's preferred timeline, effectively easing the transition process for the IT department.

The porting process was successful, with all 123 numbers transitioned without incident, and the BTN number remaining untouched as requested. The client, Kaylee Johnston, expressed high satisfaction with the service provided by Volli Communications, stating, "You all are definitely doing more than just helping! You all are going above and beyond, and it is very much appreciated!"

This case study was put together to show Volli Communications' expertise in handling complex porting requests and their dedication to customer satisfaction.

Our professionalism, transparency, and proactive approach made a significant difference to the outcome of the project, reinforcing their reputation as leaders in the field.