Port Saint Lucie Woman Saves with Water Heater Replacement

While Port Saint Lucie, Florida, doesn’t exactly get the freezing temperatures we see in other parts of the country during the fall and winter seasons, the temperature certainly does dip. And most people don’t like a freezing shower, no matter what the weather is outside. So, when Marilyn noticed fluctuating water temperatures when she turned on her sink and showers, she started to get a bit concerned.

When Marilyn ran the water, it wasn’t staying the same temperature, and she noticed it took a very long time to feel warm at all. After a few days, there was no hot or warm water coming out of her sinks or shower at all. Luckily, she and her husband had enrolled their water heater into HomeServe’s Water Heater Repair and Replacement plan just over a year ago.

“When I tell you that I wouldn’t hesitate to recommend your repair plans to anyone, I mean it.”

“My husband and I are retired and on a fixed income,” Marilyn explained. “We knew that if something went wrong with the water heater, it would put us in a tough spot to repair it. That’s why we became customers of yours.”

Marilyn called HomeServe, and we dispatched Xtra Mile Cooling, Plumbing and Electrical to get the job done.

“The technician who arrived from Xtra Mile was extremely trustworthy and professional,” Marilyn said. “We felt at ease with him around and knew he would take care of our problem in an honest way.”

After a brief investigation, the technician realized that the parts necessary to repair Marilyn’s water heater were no longer in production. She’d need the entire thing to be replaced, which was covered under her HomeServe plan.

“My husband and I were absolutely shocked when we learned we wouldn’t have to pay a penny for the new water heater,” said Marilyn. “The news just kept getting better and better.”

When all was said and done, a brand-new water heater was installed in Marilyn’s garage, and she saved $1,000 in the process.

“When I tell you that I wouldn’t hesitate to recommend your repair plans to anyone, I mean it,” Marilyn said. “Especially if you’re on a fixed income as a senior citizen – it’s a lifesaver."