The popularity of texting in customer service communication
Messaging (texting) is the way a high percentage of your customers prefer to do interact with you…if you’ll let them. It’s the same as how they’ve embraced it in their personal lives. – Micah Solomon, customer service consultant

The popularity of texting in customer service communication

Micah Solomon - Customer Service Consultant Micah Solomon - Customer Service Consultant

Micah Solomon - Customer Service Consultant

Customer Service Consultant, Speaker, Trainer, Author, Forbes Senior Contributor || Customer Experience (CX)

发布日期: 2022年10月15日
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Messaging (texting) is the way a high percentage of your customers prefer to do interact with you…if you’ll let them. It’s the same as how they’ve embraced it in their personal lives.?–?Micah Solomon, customer service consultant and transformation expert (that’s me!) Learn more at?micahsolomon.com

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Customer Service Insights

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Howard Tiersky

I help consultants, real estate agents and salespeople showcase their expertise, grow their reach, and lead their markets with innovative technology. DM me to check it out | WSJ Bestselling Author

2 年

Couldn't agree more! Messaging is one of the most convenient ways customers can reach your company and vice versa. Companies must recognize the importance of messaging to leverage this tool and further develop their relationships with customers.?

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Micah Solomon - Customer Service Consultant

Customer Service Consultant, Speaker, Trainer, Author, Forbes Senior Contributor || Customer Experience (CX)

2 年

Thanks, Jeff MacDowell, sage of the #luxury throne.

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CHESTER SWANSON SR.

Realtor Associate @ Next Trend Realty LLC | HAR REALTOR, IRS Tax Preparer

2 年

Good communication skills ?? ?? ??.

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