Poor data management and governance is a wet sock problem.

Poor data management and governance is a wet sock problem.

This might be a bit of a stretch. But stick with me. When my daughter was young, she was very impatient. No idea where she gets it from. Anyway, after a bath, she'd always get dressed without drying herself properly. This led to 'the parable of the wet sock'.

Firstly, she had to find the sock. It would often be in the wrong drawer. And it would never be attached to a matched item. After time spent assembling a pair, dragging a once dry sock over a wet foot was a study in frustration. And a sure way to early sock destruction. Completing the leg/sock interface took a long time, was difficult to do and on completing it she had both a wet foot and a wet sock. At which point the process repeated itself on the other side.

What's this got to do with data management and governance? Think of the sock as the raw data, firstly we can't find it (silo, accessibility) then we can't match it (categorisation, quality). Then the application of sock to foot is painfully difficult (process, data management) with an outcome of a wet sock (governance, quality).

All that effort and the outcome is not what we expected. Sub optimal at best. So much frustration to get to this point, yet we keep on repeating the process. No time to try and improve it other than to shoehorn short cuts or cut corners which ultimately ruins the sock (Introduce errors, reduce trust in data)

And here's the thing. WE BLAME THE SOCK. And we don't have two socks, our organisation is not bipedal, it's like a blooming centipede. We have hundreds, thousands of socks and we’re doomed to keep dragging them over our wet feet.

Here’s where the metaphor breaks down. The difference is my daughter learned how what she should be doing. She saw how the other kids got dressed (obviously she wasn't going to take advice from a parent) and worked out there was an easier, quicker and less frustrating way to go from wet foot to dry sock.

The cycle we struggle to break with the way we manage and govern data is that 'there is never time to do it right, but there is always time to do it twice'. Clearly as individuals we can learn that is nonsense. Group us together in organisations with entrenched culture, functional silos and a frenetic pace of change and we appear to jettison that capability.

This is why technology will never save you. You have to start with culture, if you can't move the dial on the why, you'll never get to the how. Technology is important of course, but without focussing on the right problem to fix first, we'll just move crap data around more quickly.

So step 1: stop blaming the sock, step 2: get everyone else to stop blaming the sock, step 3: work out how to explain the sock shall remain wet unless we do something about it. Step 4: start, make a change, show the value of doing this differently.

Make today the day you commit to sorting out your sock drawer. We’ve lived far too long with wet feet!

Jesús Hoyos

CRM Coach & Mentor | I help harmonize your customer engagement ecosystem to improve productivity and meet your operational goals.

3 个月

Wow. This article is from 2021 and resonates with everything we are seeing today with AI. This applies so much to CRM as well. Companies need to have the courage to have the right culture and resources to the 4 steps you recommended: So step 1: stop blaming the sock, step 2: get everyone else to stop blaming the sock, step 3: work out how to explain the sock shall remain wet unless we do something about it. Step 4: start, make a change, show the value of doing this differently.

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Kelly Hewinson

Data Governance | Data Literacy | Data Management | Data Privacy | Copywriting | Coaching & Mentoring

3 个月

Love it! :-)

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Daniel Tanner

Privacy & Compliance Manager | Technology & Business Partner | Information Management, Data Governance & Business Intelligence | Project and People Manager

3 年

Absolutely! Strategy before doing. But I also understand the mentality of “I have to produce something now to prove my value”. It’s not always easy to push back on that.

Rajkumar Krishnamoorthy

Data Governance, Privacy & Risk Professional @ GSK

3 年

Very nice explanation. Relating DM and DG to our real life scenario. Thanks.

Olaf Schroeder

Data Engineer | Business Intelligence | Data Architect (Disclaimer: Views in posts are my own and do not represent any employer)

3 年

A friend says, “I come bearing sandals ??for your sock problem.” A 100 sock ?? problem is in most companies that haven’t made their 100th birthday (which is most companies). Early in our IT careers we learned that we were programming to make things understandable to the next gal/guy. Somehow in the hurry to finish the wrong thing, we don’t even get to coding drag races to the right destination. Game theory and heathy mentoring and team coaching along the way is what should help get our socks ?? in order. Just like we reward infrastructure Road building crews if they complete the right road, in the right place, the right way, we need to singlemindedly pursue excellence in all that we do. https://youtu.be/1luhy8q8Lks

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