Success Stories of AI-Driven Transformation - How Top Subscription Businesses Have Transformed Their Businesses using AI

It's been more than a year since we began hosting monthly webinars to empower subscription businesses to harness the power of AI and initiate transformative changes that could significantly improve their customer lifetime value.

Join us for our upcoming webinar, ACE AI Implementation with VOZIQ's AI Center of Excellence, on June 28, 2024. Discover how VOZIQ AI’s AI Center of Excellence (ACE) can address critical gaps in your AI deployment strategy, ensuring successful implementation of your AI projects. Follow us for updates on upcoming webinars and stay informed about the latest in AI-powered subscription business transformation.

In over 15 webinars that we've hosted, we’ve had the privilege of welcoming some of our esteemed customers. In this edition of our newsletter, we'll summarize the webinars where our customers shared their stories of successful AI-driven transformation in partnership with VOZIQ AI. You’ll learn how your peers are leveraging AI to transform their businesses. Let’s dive in.

1. Deploying Multiple AI-Driven Strategies to Achieve $30M in Customer Lifetime Value

Featured Customer: Edmund Mackey, Chief Operating Officer at Aptive Environmental, a fast-growing pest control service provider.

Key Challenges and Goals: Aptive faced a significantly higher annual churn rate. To reduce customer churn, they partnered with VOZIQ AI to leverage advanced AI solutions.

Solution Provided: Edmund shares through this session that after VOZIQ AI’s ML models were put to work, they discovered that 70% of their cancellations were from high-risk customers. Moreover, VOZIQ AI’s AI-powered agent guidance provided their contact center agents with deep customer-level insights into when and why specific customers might cancel, along with personalized offers to retain them. This operational integration enabled their agents to reduce risk for predicted high-risk customers through targeted offers.

Result:

• By the end of the year, Aptive saw a 12% reduction in cancellations and this translated to $30 million in Customer Lifetime Value for Aptive.

Watch the recording of the webinar.

2. CXO Blueprint for Adopting AI to Drive Growth - Frontpoint Security

Featured Customer: Derek Carder, Chief Operating Officer of Frontpoint Security, a leading home security service provider.

Key Challenges and Goals: Frontpoint faced a higher-than-average attrition rate coupled with operational challenges around staff bandwidth. They sought a partner with AI expertise to augment their operational excellence, drive customer renewals, and improve profitability.

Solution Provided: Through this interesting webinar, Derek shares our 3-step action plan to improve customer engagement and drive renewals.

• Step 1: Identifying AI-driven opportunities for Frontpoint and creating a business case with estimated business impact.
• Step 2: Implementing AI models to predict churn risk, identify risk drivers, and deploy AI-driven agent guidance at Frontpoint’s call center with prescribed offers supported by risk scores and health indicators to drive proactive renewals.
• Step 3: Maximizing ROI by embedding customer intelligence into additional channels like email, web, and outbound calls.

To overcome Frontpoint’s operational challenges, VOZIQ AI's AI Center of Excellence worked as an extension of their team, implementing the AI solution and assisting Frontpoint staff with an easy transition to leveraging our platform.

Result:

• Frontpoint achieved an annualized renewal run rate of 10,000 within 18 months.

Watch the recording of the webinar.

3. Reducing Customer Attrition 2x Faster Using Explainable AI - Brinks Home

Featured Customer: Veronica Moturi, Senior Vice President of Customer Experience at Brinks Home, an award-winning home security provider.

Key Challenges and Goals: Brinks Home wanted to grow its revenue strategically by reducing churn and improving retention and cost-to-serve.

Solution Provided: Through this webinar, Veronica shares how VOZIQ AI leveraged Brinks Home’s vast amount of structured and unstructured customer data and turned it into dollars through AI-powered microsegmentation.

VOZIQ AI’s explainable AI models scored Brinks Home’s entire customer base on predicted churn risk and grouped customers based on churn drivers, reasons behind cancellations, and actionability.

Along with this micro-level customer intelligence, VOZIQ AI also provided a UI (an Agent Guidance App) to put the intelligence driven by these models into action.

The app leverages necessary risk attributes and data points and simplifies them for call center agents, providing actionable information like churn risk score, recommended offers, health indicators, home area, and size, which helps their agents retain at-risk customers proactively.

Result:

• Brinks Home achieved $100M increase in CLV in a year with 50000+ proactive renewal contracts in that particular year.

Watch the recording of the webinar.

Next Steps

If you are a subscription leader looking to leverage AI for your business, we are offering a No-Cost AI Growth Bootcamp where you can test our AI-powered approach to revenue growth for your business.

Sign up for our No-Cost AI Growth Bootcamp.