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[PODCAST] How Employee Teams Improve Patient Satisfaction
Sue Tetzlaff - Culture and Execution Catalyst
Helping healthcare organizations attack their growth and improvement initiatives with certainty
In this episode of Culture Change RX, Capstone Coach Kevin Stranberg & I discuss the importance of employee-driven teams in enhancing patient experience in healthcare.
We explore how data can be tied to patient experiences, the role of leadership in fostering a positive work environment, and the significance of communication and teamwork.
The conversation emphasizes the need for synergy between employee engagement and patient experience, highlighting real patient stories and the impact of first impressions.
We conclude with a reflection on the passion required to work in healthcare and the continuous journey of improvement.
Kevin’s prior podcast episode: Improving Culture and Care with a Goal Cycle - https://www.buzzsprout.com/2315930/episodes/15069068
Such an insightful discussion, Sue! Employee-driven teams truly have the power to transform patient experiences by fostering engagement and ownership at every level. First impressions and real patient stories highlight the tangible impact of these efforts. What’s one strategy you’ve found most effective in empowering employees to elevate care?
Great conversation Sue Tetzlaff - Culture and Execution Catalyst and Kevin Stranberg. Two things I took from this that I talk about on a daily basis. First, the power of teams in delivering "one great experience." I watched firsthand during my wife's battle with Cancer the power of dynamic teams (that don't tree up to a traditional org chart) working together to provide the complete care experience. I told the story on my podcast, Mo-ments of (Employee, Patient, Caregiver, and Human) Experience of a foodservice employee that uplifted my wife by singing to her. I'm attaching a link to an HBR article, "The Power of Hidden Teams," that uses healthcare as a backdrop in discussing this topic. I think you'll enjoy it. Second, I continue to be baffled by the majority of healthcare systems that have employee and patient experience in two separate ivory towers when the work is so synergistic. Thank you for joining me in evangelizing the importance of them working together. Keep up the great work! https://hbr.org/2019/05/the-power-of-hidden-teams
Patient Safety Advocate/Retired Health Care Executive Search Consultant/Naval Aviation Vietnam Veteran
1 周Listen and care????