PMP Practice Exam Question

You are in the process of closing a project and have received feedback from key stakeholders that certain deliverables do not fully meet their expectations. What should you do to ensure the project is closed properly?

A) Document the stakeholder feedback, update the lessons learned register, and proceed with the project closure

B) Reopen the project and initiate change requests to address the stakeholders’ concerns before closing

C) Postpone the closure process until all stakeholder expectations are met, regardless of project constraints

D) Close the project as planned and inform the stakeholders that no further changes are possible at this stage

Looking for more practice exam questions like this? Enroll in our 42-hour online BEST SELLER PMP Exam Prep course, featuring approximately 1,600 practice questions. By doing so, you can supercharge your PMP Exam preparation and earn 42 Contact Hours, which is essential for your exam application. Enroll now for the ultimate exam readiness!

Best Answer:

A. Document the stakeholder feedback, update the lessons learned register, and proceed with the project closure

Explanation:

Closing a project involves ensuring that all deliverables meet the acceptance criteria established during the planning and execution phases. However, addressing stakeholder feedback at this stage does not necessarily mean reopening the project. Instead, it is essential to document the concerns, capture lessons learned, and formally close the project according to the agreed scope and criteria.

Documenting stakeholder feedback ensures that their concerns are recorded for future reference. Updating the lessons learned register helps the organization identify areas for improvement in future projects, such as better alignment with stakeholder expectations or enhanced communication during project execution. Proceeding with the closure ensures that the project remains within its constraints and avoids unnecessary delays.

Reopening the project to address feedback after the agreed deliverables have been accepted could lead to scope creep, additional costs, and schedule overruns. Postponing closure indefinitely to meet all stakeholder expectations is impractical and can jeopardize the project’s success by extending it beyond agreed boundaries. Closing the project without acknowledging stakeholder feedback might damage relationships and miss valuable insights for future projects.

By balancing the formal closure process with thorough documentation of feedback and lessons learned, the project manager ensures compliance with project management best practices while fostering continuous improvement.