PLEASE BE KIND, AND REWIND
Hall Financial
We are in the client service business we just happen to do mortgages ?????????? NMLS: 1467435
We’re taking a walk down memory lane today and remembering Blockbuster Video, the place where you would walk through aisles to view new and old titles to finally land on your selected movie…an hour later! It was a simple little joy….and when it was time to return the VHS, I was reminded by the little sticker on the box to “Please Be Kind, and Rewind” with fear of being scolded by the clerk, who quickly opened to view the tape to see if I had rolled the film back.
I thought about the little sticker on the Blockbuster box recently as I read a Crain’s article about how a few restaurants are pushing back on unruly customers. The message on the sticker was all about ensuring a consistent, positive client experience. It was disheartening to read that people in the client service industry are being treated poorly at an increasingly alarming rate these days, to the extent that management decided to close their kitchen to avoid mistreatment of their team members. Why are people feeling the need to treat others so poorly these days?
Let’s rewind for a second and remember a time when our go-to establishments were shut down due to COVID and how tough that was on all of us, but most importantly them and their families. Now since they’re opened back up let’s reflect on how happy and kind everyone has felt to be back with friends and family, back to our favorite places. But let’s not forget things aren’t the same as they were pre-COVID. ?Businesses are struggling to find people to fully staff their teams, and most are doing the best they can still.
领英推荐
As we standby for the shortages in our world to take back off, whether its labor shortage or housing inventory, we need to remember to take a step back and remember to be kind to one another. ?
Our team prides itself on delivering the Disney-experience of mortgages and we are so grateful for the opportunity to serve our clients who have provided us with over 5,000 5-Star Reviews. If I can review our clients, I would say I love them all and are so very grateful for them!?In the spirit of being kind, I would love to send you a gift card to your favorite restaurant. Please send me a message or comment below and the best review will win!
Have a great and productive day!
Behavioral Health Administrative Coordinator
2 年I worked with Hall Financial for 15 months and can say that David Hall means what he says!! There was never a day that there wasn’t complete emphasis on customer “experience”, not custom “service”. You can get service anywhere, you can’t always get the experience part. Kindness is free….it can change somebody’s day or even change their life. You may never know how you influenced someone or maybe got them through a rough time. The good news with kindness is you still get to enjoy it yourself ??
Lead Major Gift Officer at Michigan Public
2 年Also not a review, but I agree with what you said in this article. I can't, for the life of me, understand why people are unkind and feel entitled to belittle those who are just doing a job. I was at a fancy restaurant up north this week, celebrating my daughter's 11th birthday. She was SO excited to finally celebrate because the last two birthdays were not celebrated as much due to COVID. Anyhow, the server approached our table and we happily informed her that we were celebrating a birthday. She smiled a very fake smile and asked what we wanted to drink, sending the message that she just didn't care about the birthday. As she walked away, I saw a person snap their fingers and whistle for her to come over to their table. As the evening progressed, she never 'engaged' with us and I realized that she's had a summer full of finger snapping, sassy, entitled customers. She was done by the time she got to us, which was too bad. We were of course kind to her, but she was so ruined by other people, she couldn't enjoy us.
Sales Manager
2 年This is not a review, but I truly love what you're doing over there David. Hope all is well.